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Rele can’t connect to server

Posted: 25 Sep 2018, 12:46
by masa84
My rele is showing always connected to the router via wifi 2,4 but cant communicate with netatmo server

also, without touching the network settings the rele TOTALLY stopped connecting with the server since September 20th

Re: Rele can’t connect to server

Posted: 27 Sep 2018, 09:41
by masa84
well.. it started working perfectly again since yesterday :D

Re: Rele can’t connect to server

Posted: 18 Nov 2018, 11:04
by masa84
Aaand we’re back to the issue

Re: Rele can’t connect to server

Posted: 19 Nov 2018, 11:15
by masa84
Relay sn: g0a30ae
Thermostat sn: j0aa66a

please help, I'm freezing :evil:

Re: Rele can’t connect to server

Posted: 19 Nov 2018, 15:22
by Brieuc_Netatmo
Hi masa84,
The Forum was created with the intention for users to exchange their views and opinions with each other.
Please contact our official Help Center available at https://www.netatmo.com/helpcenter/ to address major concerns.
Have a nice day!

Re: Rele can’t connect to server

Posted: 26 Nov 2018, 15:31
by masa84
Brieuc_Netatmo wrote:Hi masa84,
The Forum was created with the intention for users to exchange their views and opinions with each other.
Please contact our official Help Center available at https://www.netatmo.com/helpcenter/ to address major concerns.
Have a nice day!
I did that

8 days ago

still no response

how it can be possible?

Re: Rele can’t connect to server

Posted: 05 Dec 2018, 15:03
by chromakey82
I have the same problem and the assistance doesnt reply. How can i do? Please help me