Thermostat cannot find relay

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
marco.bacer
Posts: 1
Joined: 25 Jan 2019, 18:48

Re: Thermostat cannot find relay

Post by marco.bacer » 25 Jan 2019, 18:58

Hi everybody,

I have the same issue. The thermostat is brand new and it can't connect to relay. They are very close (20 cm) so the distance should not be a problem.
Please, can you help me to solve this quickly? It's getting cold here :)

Relay serial : g11a614
Thermostat serial: j11aeac

Thanks

Marco

laaceituna
Posts: 3
Joined: 04 Sep 2019, 00:02

Re: Thermostat cannot find relay

Post by laaceituna » 04 Sep 2019, 00:06

Hi
Same problem here.
How did you solve this?
Thank you

laaceituna
Posts: 3
Joined: 04 Sep 2019, 00:02

Re: Thermostat cannot find relay

Post by laaceituna » 04 Sep 2019, 08:02


ikky
Posts: 1
Joined: 01 Dec 2019, 02:24

Re: Thermostat cannot find relay

Post by ikky » 01 Dec 2019, 02:28

Hi.

I have the same problem. I've tried all the solutions of this thread , but the rele and the thermostat can´t connect.
Is there any other solution?

Thanks in advance.

BR.

funkyirishman
Posts: 51
Joined: 23 Nov 2016, 13:29

Re: Thermostat cannot find relay

Post by funkyirishman » 31 Aug 2020, 15:43

I had thermostat and recently connected radiator valves. I now can't connect to the thermostat. I went to connect via the app on my android phone and it connected but I still get the same error Relay not reachable I therefore cannot turn the heating on via the app on my android phone. Thermostat and controls in direct views and had no issues before. I have it set up as thermostat and house . My room is the thermostat and if I manually turn it up to turn heating on it doesn't connect and I have to do it manually

I have not changed router or password and valves connected okay as I can calibrate them WiFi is 2.4g

Can you please check my account and settings and see if you can assist so that I can access thermostat and turn it on manually via android app

Thanks

fmicov
Posts: 2
Joined: 19 Oct 2020, 20:45

Re: Thermostat cannot find relay

Post by fmicov » 19 Oct 2020, 21:48

Same problem.
I have tried every steps on the website .
Relay doesnt reboot pressing 20 seconds.
I have opened a ticket in cosrtumer service and no response...
4 months of use....
Some help please?

dade
Posts: 1
Joined: 21 Oct 2020, 18:47

Re: Thermostat cannot find relay

Post by dade » 21 Oct 2020, 18:51

Mi è sorto lo stesso problema!! Il relè non si collega al termostato!! Come posso risolvere?
Grazie

Maydayy
Posts: 1
Joined: 22 Oct 2020, 20:59

Re: Thermostat cannot find relay

Post by Maydayy » 22 Oct 2020, 21:05

Can someone suport for pairing a thermostat and relay?
Thanks,
Adrian

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