Thermostat cannot find relay

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
marco.bacer
Posts: 1
Joined: 25 Jan 2019, 18:48

Re: Thermostat cannot find relay

Post by marco.bacer »

Hi everybody,

I have the same issue. The thermostat is brand new and it can't connect to relay. They are very close (20 cm) so the distance should not be a problem.
Please, can you help me to solve this quickly? It's getting cold here :)

Relay serial : g11a614
Thermostat serial: j11aeac

Thanks

Marco
laaceituna
Posts: 3
Joined: 04 Sep 2019, 00:02

Re: Thermostat cannot find relay

Post by laaceituna »

Hi
Same problem here.
How did you solve this?
Thank you
laaceituna
Posts: 3
Joined: 04 Sep 2019, 00:02

Re: Thermostat cannot find relay

Post by laaceituna »

ikky
Posts: 1
Joined: 01 Dec 2019, 02:24

Re: Thermostat cannot find relay

Post by ikky »

Hi.

I have the same problem. I've tried all the solutions of this thread , but the rele and the thermostat can´t connect.
Is there any other solution?

Thanks in advance.

BR.
funkyirishman
Posts: 52
Joined: 23 Nov 2016, 13:29

Re: Thermostat cannot find relay

Post by funkyirishman »

I had thermostat and recently connected radiator valves. I now can't connect to the thermostat. I went to connect via the app on my android phone and it connected but I still get the same error Relay not reachable I therefore cannot turn the heating on via the app on my android phone. Thermostat and controls in direct views and had no issues before. I have it set up as thermostat and house . My room is the thermostat and if I manually turn it up to turn heating on it doesn't connect and I have to do it manually

I have not changed router or password and valves connected okay as I can calibrate them WiFi is 2.4g

Can you please check my account and settings and see if you can assist so that I can access thermostat and turn it on manually via android app

Thanks
fmicov
Posts: 2
Joined: 19 Oct 2020, 20:45

Re: Thermostat cannot find relay

Post by fmicov »

Same problem.
I have tried every steps on the website .
Relay doesnt reboot pressing 20 seconds.
I have opened a ticket in cosrtumer service and no response...
4 months of use....
Some help please?
dade
Posts: 1
Joined: 21 Oct 2020, 18:47

Re: Thermostat cannot find relay

Post by dade »

Mi è sorto lo stesso problema!! Il relè non si collega al termostato!! Come posso risolvere?
Grazie
Maydayy
Posts: 1
Joined: 22 Oct 2020, 20:59

Re: Thermostat cannot find relay

Post by Maydayy »

Can someone suport for pairing a thermostat and relay?
Thanks,
Adrian
cornel.urian
Posts: 1
Joined: 01 Nov 2020, 08:57

Re: Thermostat cannot find relay

Post by cornel.urian »

Hi,

I have problems connecting the thermostat with the relay.
Looked to be fine until the firmware update ended. I can't make them talk together (the exclamation point is on thermostat's display) and I can't reach the relay via mobile app.

From the My account section, I can see that
relay's info: Serial number g607b2c Firmware 210
thermostat's info: Serial number j669344 Firmware undefined

Is there a way to factory reset the thermostat or force manual update the firmware?

Thank you,
Cornel Urian
Mark@BC
Posts: 279
Joined: 15 Nov 2019, 21:32

Re: Thermostat cannot find relay

Post by Mark@BC »

Hello,
@pepsimen: please try the following workaround:
To pair the Thermostat to its relay, follow these steps:
- Remove the batteries of the Thermostat.
- Connect the relay to the computer with the USB cable, and then run the pairing software (link below depending on your system):
Mac OS: http://fw.netatmo.net/NetatmoThermostat ... _MacOS.dmg
Windows: http://fw.netatmo.net/NetatmoThermostat ... indows.exe
- Remove the Thermostat which is currently paired with the relay ("Remove" button).
- Pair again Thermostat: "Add" button, and then put the batteries in the Thermostat and place it next to the relay (the screen should flash, then disappear, then display the logo "Searching relay").
- The pairing is done. You can close the program.
- Reconnect the relay and the Thermostat. (New setup done)

Worked for me
1x Presence outdoor camera siren V3.18.0
2x Thermostat V76 + 10x Valves V100 + relais 236
1x weather station v202, outdoor module V53 and additional indoor module V53
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