Thermostat cannot find relay
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- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: Thermostat cannot find relay
Hello,
Indeed I can see this problem remotely too.
I suggest that you check if any electrical device can disturb the radio signal near the 2 modules.
If it's OK, so your Thermostat seems to be defective. Please contact us using this form (support.netatmo.com), and we'll find a solution asap.
Indeed I can see this problem remotely too.
I suggest that you check if any electrical device can disturb the radio signal near the 2 modules.
If it's OK, so your Thermostat seems to be defective. Please contact us using this form (support.netatmo.com), and we'll find a solution asap.
Brieuc - Netatmo Team
Re: Thermostat cannot find relay
Hi all,
I'm having the same problem, could you help me? My thermostat serial is j064ela and my relay id is g062686.
Thanks
Paolo
I'm having the same problem, could you help me? My thermostat serial is j064ela and my relay id is g062686.
Thanks
Paolo
Re: Thermostat cannot find relay
Dear Brieuc,
I have changed the Thermostat and the relay but it sometimes keeps losing connection between both devices... Could you check??
serial n. j0446f8, firmware 36
kind regards
I have changed the Thermostat and the relay but it sometimes keeps losing connection between both devices... Could you check??
serial n. j0446f8, firmware 36
kind regards
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- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: Thermostat cannot find relay
Hello,
@paolov: problem is solved.
@Prototype: your Thermostat seems to be working fine most of the time. Problems seems to occur when you're home, so once again, please check if you're not using any electrical device that might weaken the signal, such as wireless alarm, electric hoven, tv, etc...
@paolov: problem is solved.
@Prototype: your Thermostat seems to be working fine most of the time. Problems seems to occur when you're home, so once again, please check if you're not using any electrical device that might weaken the signal, such as wireless alarm, electric hoven, tv, etc...
Brieuc - Netatmo Team
Re: Thermostat cannot find relay
Hello,
I need to pair this thermostat j0443fe with relay g062796. Could you please assist me ?
Thank you,
Andy
I need to pair this thermostat j0443fe with relay g062796. Could you please assist me ?
Thank you,
Andy
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- Posts: 7
- Joined: 05 Feb 2015, 15:15
Re: Thermostat cannot find relay
Hi Brieuc,
My thermostat does not find or get connected with the relay.
Could you help me with this?.
Looking forward to hearing from you.
Thanks,
Marcos
My thermostat does not find or get connected with the relay.
Could you help me with this?.
Looking forward to hearing from you.
Thanks,
Marcos
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- Posts: 3
- Joined: 02 Dec 2014, 20:21
Re: Thermostat cannot find relay
the problem is solved! thank you !!
Re: Thermostat cannot find relay
Thermostat not connecting with relay I have unpaired and paired these twice but when I place thermostat on wall mount it will not connect to relay.How do I force it to do another search. Thermostat and relay are 2 metres apart which should be more than close enough.
Most frustrating - mean while the house gets colder
Most frustrating - mean while the house gets colder
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- Posts: 3088
- Joined: 02 Jan 2014, 11:20
Re: Thermostat cannot find relay
Hello,
Please give us the serial number of both the relay (g....) and the Thermostat (j....), we will check what's going on.
Please give us the serial number of both the relay (g....) and the Thermostat (j....), we will check what's going on.
Brieuc - Netatmo Team