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Re: Thermostat cannot find relay

Posted: 25 Jan 2019, 18:58
by marco.bacer
Hi everybody,

I have the same issue. The thermostat is brand new and it can't connect to relay. They are very close (20 cm) so the distance should not be a problem.
Please, can you help me to solve this quickly? It's getting cold here :)

Relay serial : g11a614
Thermostat serial: j11aeac

Thanks

Marco

Re: Thermostat cannot find relay

Posted: 04 Sep 2019, 00:06
by laaceituna
Hi
Same problem here.
How did you solve this?
Thank you

Re: Thermostat cannot find relay

Posted: 04 Sep 2019, 08:02
by laaceituna

Re: Thermostat cannot find relay

Posted: 01 Dec 2019, 02:28
by ikky
Hi.

I have the same problem. I've tried all the solutions of this thread , but the rele and the thermostat canĀ“t connect.
Is there any other solution?

Thanks in advance.

BR.

Re: Thermostat cannot find relay

Posted: 31 Aug 2020, 15:43
by funkyirishman
I had thermostat and recently connected radiator valves. I now can't connect to the thermostat. I went to connect via the app on my android phone and it connected but I still get the same error Relay not reachable I therefore cannot turn the heating on via the app on my android phone. Thermostat and controls in direct views and had no issues before. I have it set up as thermostat and house . My room is the thermostat and if I manually turn it up to turn heating on it doesn't connect and I have to do it manually

I have not changed router or password and valves connected okay as I can calibrate them WiFi is 2.4g

Can you please check my account and settings and see if you can assist so that I can access thermostat and turn it on manually via android app

Thanks