Thermostat cannot find relay

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
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Brieuc_Netatmo
Posts: 3013
Joined: 02 Jan 2014, 11:20

Re: Thermostat cannot find relay

Post by Brieuc_Netatmo » 23 Dec 2014, 17:01

Hello,
Indeed I can see this problem remotely too.
I suggest that you check if any electrical device can disturb the radio signal near the 2 modules.
If it's OK, so your Thermostat seems to be defective. Please contact us using this form (support.netatmo.com), and we'll find a solution asap.
Brieuc - Netatmo Team

paolov77
Posts: 15
Joined: 25 Dec 2014, 19:10

Re: Thermostat cannot find relay

Post by paolov77 » 25 Dec 2014, 19:25

Hi all,

I'm having the same problem, could you help me? My thermostat serial is j064ela and my relay id is g062686.

Thanks
Paolo

Prototype
Posts: 3
Joined: 22 Dec 2014, 07:27

Re: Thermostat cannot find relay

Post by Prototype » 29 Dec 2014, 13:22

Dear Brieuc,

I have changed the Thermostat and the relay but it sometimes keeps losing connection between both devices... Could you check??
serial n. j0446f8, firmware 36

kind regards

Brieuc_Netatmo
Posts: 3013
Joined: 02 Jan 2014, 11:20

Re: Thermostat cannot find relay

Post by Brieuc_Netatmo » 02 Jan 2015, 12:38

Hello,
@paolov: problem is solved.
@Prototype: your Thermostat seems to be working fine most of the time. Problems seems to occur when you're home, so once again, please check if you're not using any electrical device that might weaken the signal, such as wireless alarm, electric hoven, tv, etc...
Brieuc - Netatmo Team

paolov77
Posts: 15
Joined: 25 Dec 2014, 19:10

Re: Thermostat cannot find relay

Post by paolov77 » 03 Jan 2015, 19:07

Thanks!

andy.ro
Posts: 2
Joined: 28 Dec 2014, 23:50

Re: Thermostat cannot find relay

Post by andy.ro » 17 Jan 2015, 10:10

Hello,
I need to pair this thermostat j0443fe with relay g062796. Could you please assist me ?
Thank you,
Andy

Marcosiri2
Posts: 7
Joined: 05 Feb 2015, 15:15

Re: Thermostat cannot find relay

Post by Marcosiri2 » 05 Feb 2015, 15:23

Hi Brieuc,
My thermostat does not find or get connected with the relay.

Could you help me with this?.

Looking forward to hearing from you.

Thanks,

Marcos

teknosupply
Posts: 3
Joined: 02 Dec 2014, 20:21

Re: Thermostat cannot find relay

Post by teknosupply » 26 Feb 2015, 14:24

the problem is solved! thank you !!

fbpapa
Posts: 2
Joined: 08 Mar 2015, 18:48

Re: Thermostat cannot find relay

Post by fbpapa » 08 Mar 2015, 18:53

Thermostat not connecting with relay I have unpaired and paired these twice but when I place thermostat on wall mount it will not connect to relay.How do I force it to do another search. Thermostat and relay are 2 metres apart which should be more than close enough.

Most frustrating - mean while the house gets colder

Brieuc_Netatmo
Posts: 3013
Joined: 02 Jan 2014, 11:20

Re: Thermostat cannot find relay

Post by Brieuc_Netatmo » 09 Mar 2015, 10:26

Hello,
Please give us the serial number of both the relay (g....) and the Thermostat (j....), we will check what's going on.
Brieuc - Netatmo Team

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