It disconnects from servers

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
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jmpeces
Posts: 16
Joined: 22 Jan 2016, 17:12

It disconnects from servers

Post by jmpeces »

After a week with the thermostat installed , I have not been able to stay connected to the Internet over a few hours. I followed the advice of a technician Netatmo and nothing has worked .
I put a fixed ip , changed the channel , open port 25050 , off firewall, etc and still not working.
I think the problem is not my router, but do not give me any solution to work properly . Netatmo disappointed .
eprom
Posts: 3
Joined: 24 Feb 2016, 13:43

Re: It disconnects from servers

Post by eprom »

I'm thinking in return the Thermostat to Apple Store. I can believe that netatmo don't make a speed update to solve it.

Ridiculous!!
rnucci
Posts: 35
Joined: 11 Jan 2016, 15:39

Re: It disconnects from servers

Post by rnucci »

i had similar problems until i switched my router config from fixed dns (i was using fast dns forcing their IPs in the router config) to automatic dns
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