Netatmo Relay keeps disconnecting from servers

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
edinh
Posts: 1
Joined: 08 Oct 2016, 12:16

Re: Netatmo Relay keeps disconnecting from servers

Post by edinh » 08 Oct 2016, 12:23

Same problem.

Thermostat serial: j1c0884, FW 40
Relay serial: g1b93e6, FW 68

Lezz
Posts: 35
Joined: 27 Nov 2015, 10:20

Re: Netatmo Relay keeps disconnecting from servers

Post by Lezz » 08 Oct 2016, 12:59

Mine is j09d9ba

Spiridon
Posts: 2
Joined: 16 Jan 2016, 00:43

Re: Netatmo Relay keeps disconnecting from servers

Post by Spiridon » 08 Oct 2016, 15:10

Brieuc_Netatmo wrote:Hi all,
Thanks again for your feedback.
Please remember to share the serial numbers of your Thermostats in your comments if you want us to check them remotely.
Please check my Thermostat

Serial: j0a5bb4

Thanks
Peter

morfeus02
Posts: 4
Joined: 07 Oct 2016, 11:25

Re: Netatmo Relay keeps disconnecting from servers

Post by morfeus02 » 08 Oct 2016, 16:44

today no disconnection after disabling homekit and factory restore of the relay yersterday! Hope this is a permanent fix, i'll keep you updated!

gigone
Posts: 4
Joined: 01 Apr 2016, 11:18

Re: Netatmo Relay keeps disconnecting from servers

Post by gigone » 11 Oct 2016, 13:47

Same problem,

Can you kindly check my device?

Serial is :j1a694a

Does netatmo has an idea why so many devices keep disconetting?

Noodlesft
Posts: 3
Joined: 11 Oct 2016, 19:05

Re: Netatmo Relay keeps disconnecting from servers

Post by Noodlesft » 11 Oct 2016, 19:08

Same issue since first day. I tried to update the conf of my router without success.

App always got disconnected. But the device is accessible by settings pane and wifi is great...

Can you please check my device and get back to me ?

Serial is : j1eb548

Thanks.

EDIT : I don't have the same serial between the Netatmo box (g1e9314) and website (j1eb548)... product bought on Netatmo website... very strange.

Idioteque
Posts: 5
Joined: 11 Oct 2016, 22:33

Re: Netatmo Relay keeps disconnecting from servers

Post by Idioteque » 11 Oct 2016, 23:25

This is also happening to me - almost every day my thermostat relay disconnects from the wifi and I have to set it up again, very frustrating - any news on a fix or perhaps something I need to adjust on my router? Please could you check mine for me? Serial number: j0a8a1a

apeloso
Posts: 4
Joined: 02 Dec 2014, 00:20

Re: Netatmo Relay keeps disconnecting from servers

Post by apeloso » 12 Oct 2016, 00:09

Hello all,

I am experiencing the same issue: the relay keeps disconnecting from servers.

Please, help me. The serial number is: j0629b8

Thanks in advance,
Regards.
Agostino Peloso

Brieuc_Netatmo
Posts: 2946
Joined: 02 Jan 2014, 11:20

Re: Netatmo Relay keeps disconnecting from servers

Post by Brieuc_Netatmo » 12 Oct 2016, 09:54

Dear all,
I've updated your Thermostats with a new beta firmware. Please let me know if you still get disconnections.
@apeloso: your issue is not related to the same bug. Please install your Thermostat again, as it was new, to fix this.
Brieuc - Netatmo Team

gigone
Posts: 4
Joined: 01 Apr 2016, 11:18

Re: Netatmo Relay keeps disconnecting from servers

Post by gigone » 12 Oct 2016, 10:03

Brieuc_Netatmo wrote:Dear all,
I've updated your Thermostats with a new beta firmware. Please let me know if you still get disconnections.
@apeloso: your issue is not related to the same bug. Please install your Thermostat again, as it was new, to fix this.
After your update (btw: how can I check that the thermostst is now running with the new beta version?), It keeps disconnecting as usual....

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