Netatmo Relay keeps disconnecting from servers

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
Jurgi996
Posts: 3
Joined: 11 Oct 2016, 21:52

Re: Netatmo Relay keeps disconnecting from servers

Post by Jurgi996 » 13 Oct 2016, 18:23

I just received the new firmware version v70.

I will try in the coming days and I will tell.

I have HomeKit with AppleTv.

netatmo28
Posts: 1
Joined: 13 Oct 2016, 18:33

Re: Netatmo Relay keeps disconnecting from servers

Post by netatmo28 » 13 Oct 2016, 18:37

Dear Brieuc,

I'm french hope that my English is enough

Also my relay keeps disconnecting.

Can you update my relay with the beta firmware?

my s/n is j0a3d6c

Many thanks in advance.

Arnaud

armins2k
Posts: 4
Joined: 05 Dec 2014, 08:57

Re: Netatmo Relay keeps disconnecting from servers

Post by armins2k » 14 Oct 2016, 11:09

Please also update my firmware to the latest.

Serial: j0a5c8c

I had Homekit enabled before but disabled it because of the connection problems.
Now it doesn't find the device anymore when trying to enable Homekit again.
Do I have to do a reset, if yes how?

Tkanks!!!

Jurgi996
Posts: 3
Joined: 11 Oct 2016, 21:52

Re: Netatmo Relay keeps disconnecting from servers

Post by Jurgi996 » 14 Oct 2016, 14:43

After the last update, the rele takes all day connected.
I access from the app and from the ios app Home through 3G connection.

V70 firmware seems fix problems with Homekit

elgreko
Posts: 2
Joined: 15 Oct 2016, 07:09

Re: Netatmo Relay keeps disconnecting from servers

Post by elgreko » 15 Oct 2016, 07:16

Hi all
Keep getting the same disconnected message as everyone else. I binned my Hive Active kit for the Netatmo as it had HomeKit compatibility. Please fix this issue my firmware is 68 for the relay and would like the new update if it is a fix thanks.
Serial is j1ac7d2

ilikewatchingtv
Posts: 2
Joined: 15 Oct 2016, 10:44

Re: Netatmo Relay keeps disconnecting from servers

Post by ilikewatchingtv » 15 Oct 2016, 10:51

Same issues here - constant disconnections "Your Netatmo Relay is disconnected from our servers..."

Relay
Serial: g0a3816 Firmware: 68
Thermostat
Serial: j0a755c Firmware: 40

Any chance of a firmware update please? (if it stays connected long enough to receive the update!)

Ger1988
Posts: 2
Joined: 15 Oct 2016, 11:34

Re: Netatmo Relay keeps disconnecting from servers

Post by Ger1988 » 16 Oct 2016, 14:07

Hi Brieuc,

I have the same issues like everyone else in this thread.

My serial number is j1a66aa, Relay firmware 68, Thermostat firmware 40.

Thank you in advance

apeloso
Posts: 4
Joined: 02 Dec 2014, 00:20

Re: Netatmo Relay keeps disconnecting from servers

Post by apeloso » 16 Oct 2016, 14:58

Brieuc_Netatmo wrote:Dear all,
I've updated your Thermostats with a new beta firmware. Please let me know if you still get disconnections.
@apeloso: your issue is not related to the same bug. Please install your Thermostat again, as it was new, to fix this.
What do you mean with "install your Thermostat again"? I have been using the thermostat for two years with no problems.

Serial number:
Relay: g043fee - Thermostat: j0629b8

Thanks again
Agostino Peloso

andreamo
Posts: 1
Joined: 16 Oct 2016, 18:47

Re: Netatmo Relay keeps disconnecting from servers

Post by andreamo » 16 Oct 2016, 19:08

Dear BRieuc,

I have same problem. When Homekit is enabled, my Thermostat keeps disconnecting.

Could you update my thermostat with beta firmware v70?

Serial is: j09f516

Thanks a lot

Andrea

marker
Posts: 6
Joined: 17 Oct 2016, 08:48

Re: Netatmo Relay keeps disconnecting from servers

Post by marker » 17 Oct 2016, 09:01

Hello,

I am having the same problem as every one else here.
I have two thermostats and they started disconnecting from the network once I upgraded to IOS 10 and the latest HomeKit.
Currently they are using Firmware 40 for thermostat and 68 for Relay

Serial number are

Thermostat j1a46fc - Relay g1a653c

Thermostat j1a54b8 - Relay g1a7fac

Thanks
Marco

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