Netatmo Relay keeps disconnecting from servers

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
elgreko
Posts: 2
Joined: 15 Oct 2016, 07:09

Re: Netatmo Relay keeps disconnecting from servers

Post by elgreko » 20 Oct 2016, 01:30

Since my firmware upgrade to V71 mine seems to be working fine, no disconnections as of yet. Thank you

istkid
Posts: 10
Joined: 24 May 2016, 15:16

Re: Netatmo Relay keeps disconnecting from servers

Post by istkid » 20 Oct 2016, 09:12

Hi everyone,

since the last update to beta v71, no disconnection happened when using HomeKit. So far, so good...
Thanks to Brieuc for the support.

Lezz
Posts: 35
Joined: 27 Nov 2015, 10:20

Re: Netatmo Relay keeps disconnecting from servers

Post by Lezz » 20 Oct 2016, 11:33

Hi Brieuc,

As this seems fixed in the latest beta, I am very curious as to what triggered this bug (what circumstances as the disconnects seem to be pretty random). Hope you can satisfy my curiousity :)

revenge
Posts: 1
Joined: 21 Oct 2016, 11:59

Re: Netatmo Relay keeps disconnecting from servers

Post by revenge » 21 Oct 2016, 12:56

Hello there,
I'd like to restore HomeKit functionality, because I've been forced to disable it in order to control remotely my Netatmo Thermostat.
Is it possible to update my device with new beta firmware?
System Serial number is j1ad01a, firmware 40 (68 for relè).
Thank you for your support.

marker
Posts: 7
Joined: 17 Oct 2016, 08:48

Re: Netatmo Relay keeps disconnecting from servers

Post by marker » 22 Oct 2016, 01:49

I still having disconnection on one of may thermostat using the 40/71 firmware
I will try now removing home kit and see if that improves things

jnicolasj
Posts: 1
Joined: 22 Oct 2016, 14:41

Re: Netatmo Relay keeps disconnecting from servers

Post by jnicolasj » 22 Oct 2016, 14:50

Hi Brieuc,

I have Homekit enabled with iOS 10 and also, I am experiencing frequently disconnection.

Thermostat firmware 40
Relay firmware: 68
Wifi Channel: 11

Serial Number: j0ab496

Can you please check it and update my relay with the beta firmware?

Thanks a lot.

Jesús.

Netatmocam
Posts: 1
Joined: 23 Oct 2016, 10:50

Re: Netatmo Relay keeps disconnecting from servers

Post by Netatmocam » 23 Oct 2016, 10:59

Hello, I am having the same problem. Could I be updated to the latest firmware?

Serial number : j0a5d74

Thanks

fabiowg93
Posts: 1
Joined: 23 Oct 2016, 09:56

Re: Netatmo Relay keeps disconnecting from servers

Post by fabiowg93 » 23 Oct 2016, 13:47

Hello,

I am experiencing the same issue; my serial number is: j1a6a36.

Thanks for the support.

esdubu
Posts: 2
Joined: 24 Oct 2016, 11:23

Re: Netatmo Relay keeps disconnecting from servers

Post by esdubu » 24 Oct 2016, 11:30

I bought my thermostat the other day and installed it with seemingly no problems, however I am experiencing the no connection to servers bug. I am on firmware v71 for the relay and I don't use homekit as I am on android. I am using Amazon Alexa to voice control though. My serial number is j1c21a6. I can see this has been an ongoing issue for a long time going by this thread so if the issue isn't fixed within the next week for me it's getting sent back for a refund.

joegiddings
Posts: 4
Joined: 24 Oct 2016, 17:00

Re: Netatmo Relay keeps disconnecting from servers

Post by joegiddings » 24 Oct 2016, 17:06

Hi all,
Thanks again for your feedback.
Please remember to share the serial numbers of your Thermostats in your comments if you want us to check them remotely.
Hello,
I'm having the same disconnection issue. Please can you check/update?

Thermostat serial: j1bf3f0
Thermostat firmware: 40
Relay firmware: 68

Thanks

Joe

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