Netatmo Relay keeps disconnecting from servers

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
Lezz
Posts: 35
Joined: 27 Nov 2015, 10:20

Re: Netatmo Relay keeps disconnecting from servers

Post by Lezz » 25 Oct 2016, 00:29

Just had my first disconnect on v71 guys :(

EDIT: don't know if it was coincidental or not but at the time of the disconnect there were no devices connected to the 2.4ghz band of the router. After a reboot some devices switched back from 5ghz to 2.4ghz and the thermostat is also connected again. This makes it hard to debug as both 2.4 and 5 ghz use the same SSID and all but 2 devices can connect to both bands. The thermostat and my smart scale are the only 2 that can't. The scale only connects once every 15 hours, so I can't say definitively if the router didn't emit over 2.4ghz and it was impossible for the thermostat to connect or the bug triggered again.

jmpeces
Posts: 16
Joined: 22 Jan 2016, 17:12

Re: Netatmo Relay keeps disconnecting from servers

Post by jmpeces » 25 Oct 2016, 19:58

I´ve been with the same problem since January. My serial number is j07e0a8. I hope that with the new update functions. My versions of the relay remains 68.
Thanks!!!

Reffel
Posts: 4
Joined: 13 Oct 2016, 16:00

Re: Netatmo Relay keeps disconnecting from servers

Post by Reffel » 28 Oct 2016, 10:31

I am now almost 2 weeks on the 7.1 firmware and I have removed Homekit.
Still the relay keeps disconnecting from the server.

I have placed a accesspoint next to the relay and I can see on the router that the relay is connected and has access to the internet.
I am starting to think that the problem is with the Netatmo servers and not with the relay

marker
Posts: 7
Joined: 17 Oct 2016, 08:48

Re: Netatmo Relay keeps disconnecting from servers

Post by marker » 28 Oct 2016, 10:53

I noticed the same thing, I was getting the message that the relay was disconnected from the server but my access point was showing both the relay on line and internet access was working. Could be that Netatmo servers are timing out? From when I disabled HomeKit things seem stabilised but it is only a week. But I noticed that sometimes the connection it's quite fast to sync, sometimes it seems takes 5-6 beat and every time I dread a disconnect

Reffel
Posts: 4
Joined: 13 Oct 2016, 16:00

Re: Netatmo Relay keeps disconnecting from servers

Post by Reffel » 31 Oct 2016, 11:39

Update:

I am not sure what happend, but the Relay now has been connected with the server for more than 24 hours.
Fingers crossed that it is solved now.......

nim
Posts: 4
Joined: 01 Nov 2016, 06:33

Re: Netatmo Relay keeps disconnecting from servers

Post by nim » 01 Nov 2016, 06:53

Hi from Germany,

I do have exactly the same problem sind several weeks. I thought it was my router, but now I found this thread! :|

My thermostat is in Firmware #40, my relais on firmware #68.
Would you please include me into beta testing?
My serial is ***.

It's a really sad story with Netatmo. I think about asking Amazon for a refund.


Thanks!
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Reffel
Posts: 4
Joined: 13 Oct 2016, 16:00

Re: Netatmo Relay keeps disconnecting from servers

Post by Reffel » 01 Nov 2016, 16:55

Update: again lost the connection with the server yesterday afternoon; now again 24 hour without connection.
I am starting to get frustrated

ClarkKeant
Posts: 7
Joined: 28 Nov 2014, 18:44

Re: Netatmo Relay keeps disconnecting from servers

Post by ClarkKeant » 01 Nov 2016, 22:50

Hi,
I'm having the same disconnection issue. Please can you check/update?

Thermostat serial: j064824
Thermostat firmware: 40
Relay firmware: 68

Thanks in advance from germany.

nim
Posts: 4
Joined: 01 Nov 2016, 06:33

Re: Netatmo Relay keeps disconnecting from servers

Post by nim » 02 Nov 2016, 18:41

Thanks for updating me to #71. I do have the same disconnections as before: Less than 3 hours. :-(

jmpeces
Posts: 16
Joined: 22 Jan 2016, 17:12

Re: Netatmo Relay keeps disconnecting from servers

Post by jmpeces » 03 Nov 2016, 08:06

This is shameful !!!!!!!!

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