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Re: Netatmo Relay keeps disconnecting from servers

Posted: 03 Nov 2016, 17:27
by Jupp321
Hi,
I'm having the same disconnection issue. Please can you check/update?

Thermostat serial: j0a7e4e
Thermostat firmware: 40
Relay firmware: 68

Thank you!

Re: Netatmo Relay keeps disconnecting from servers

Posted: 10 Nov 2016, 12:01
by riccardo.68
Hi to all. How is going the problem of disconnection? I'm going to order a netatmo thermostat but...

Re: Netatmo Relay keeps disconnecting from servers

Posted: 10 Nov 2016, 13:29
by Lezz
On the latest beta firmware I have had no other disconnects than the one (which could have been related to a router issue). LOL, just while typing this message I thought, lets check: Relay disconnected, I thought F*CK, but I also cannot connect to my NAS or Hue lights from work, which means my internet at home is down (double checked and my provider has listed a disruption in service), so this one has nothing to do with the Thermostat...

So, for now, the beta firmware has seemed to fix my disconnects...

Re: Netatmo Relay keeps disconnecting from servers

Posted: 10 Nov 2016, 15:18
by riccardo.68
Many thanks. But, when I'll receive the thermostat, how can I be sure to update it to the last (beta?) firmware?
Regards
Riccardo

Re: Netatmo Relay keeps disconnecting from servers

Posted: 15 Nov 2016, 08:25
by Lezz
Now I have a relay disconnect on latest beta firmware when I'm sure both 2.4 and 5 ghz are broadcasting from the router.

Re: Netatmo Relay keeps disconnecting from servers

Posted: 15 Nov 2016, 12:36
by felix
I have the same problem. Please apply the fix for me.

Please can you check/update?

Thermostat serial: g1a4b30
Thermostat firmware: 40
Relay firmware: 68

Thank you!

Re: Netatmo Relay keeps disconnecting from servers

Posted: 15 Nov 2016, 12:50
by Lezz
riccardo.68 wrote:Many thanks. But, when I'll receive the thermostat, how can I be sure to update it to the last (beta?) firmware?
Regards
Riccardo
Only way is to report your serial here so Brieuc_Netatmo can upgrade you to latest beta

Re: Netatmo Relay keeps disconnecting from servers

Posted: 16 Nov 2016, 15:57
by mattgallon
I've had a lot of trouble with disconnection, but just to add that since my firmware upgrade I've had no issues..hope it stays that way.

Re: Netatmo Relay keeps disconnecting from servers

Posted: 19 Nov 2016, 12:32
by Meriadoc78
Hi Brieuc

I'm also experiencing frequent thermostat disconnections...could you please update my firmware?

sn: j07118a
Thermostat: fw 38
relay: fw 68

Re: Netatmo Relay keeps disconnecting from servers

Posted: 22 Nov 2016, 10:12
by JesusRamirez
Hi from Spain
I need support from Netatmo. Don't know if this is the right place?

Yesterday finally installed relé and thermostat for the first time so I am new user, it worked ok during the night but this morning relé was disconnected from the server.
Not sure what info you may need on my side but
relé is g1ba598 / firmware 71
MAC 70:ee:50:1b:a5:98

thermostat is j1beb48 / firmware 34

It's getting cold over here and I can't turn my boiler back to manual.
Thanks a lot in advance for your support.
Jesús