Thermostat not reachable

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
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MickEP
Posts: 2
Joined: 23 Sep 2016, 18:50

Thermostat not reachable

Post by MickEP »

I have had my Netatmo Heating System for about 2 years, and
It’s been working fine, but since last night the thermostat has become
Unreachable.
I have changed the batteries, moved the position of it closer
To my relay, and run the set up again, but it still fails
To find the thermostat. The relay finds, and connects to the
Wi Fi ok. I’m beginning to think my thermostat my be faulty.
Anyone could advise. I would be grateful.
I have sent an email to Netatmo customer services.
But from what I have read on here, sometimes you can
Get a quicker response from the forum members.
Thanks and regards
Mick
smglez
Posts: 10
Joined: 24 Nov 2017, 09:17

Re: Thermostat not reachable

Post by smglez »

I have the same problem,
Have you managed to solve the problem? If so, how did you do it?
Thank you
vvce
Posts: 5
Joined: 02 Mar 2016, 20:17

Re: Thermostat not reachable

Post by vvce »

Exactly the same problem. Could not reach an answer form Netatmo Service.
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