Calibration humidité

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levla
Posts: 6
Joined: 22 Oct 2014, 12:30

Calibration humidité

Post by levla » 26 Oct 2014, 13:55

Bonjour,

Ma station vient d'être changée en SAV, le wifi semble maintenant beaucoup plus stable :)
Une question : comment calibrer les valeurs d'humidité ?
NB : Les quatres capteurs sont l'un à côté de l'autre, la station intérieure indique une valeur 10% au-dessus des trois autres.

Merci,

synthol67
Posts: 5
Joined: 17 Oct 2014, 08:36

Re: Calibration humidité

Post by synthol67 » 27 Oct 2014, 11:03

Voila la réponse sur un topic de la part du support Netatmo :

Hi,

Let me explain the procedure for humidity issue :

- First we request our clients to place all their units together, and send us a mail for a calibration. we calibrate the station.

- If the calibration didn't solve the issue, we often suggest the "SALT humidity test", it may look cheap since its free and easy, but it is a fundamental rule in chemistry. You are free to refuse this test, in this case you will have to provide us another reference. We will calibrate your station according to this new reference.

- If these calibrations couldn't solve your issue, then we get back the station to our lab to test and change the sensors if needed.

We are doing our best to bring you a solution as quick as possible, thanks a lot for your patience and understanding.
sorry for not being able to answer in french.

levla
Posts: 6
Joined: 22 Oct 2014, 12:30

Re: Calibration humidité

Post by levla » 27 Oct 2014, 11:14

Merci pour l'info :)

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