Welcome @411, not recognize, not reporting

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prybka
Posts: 8
Joined: 17 Oct 2017, 19:05

Welcome @411, not recognize, not reporting

Post by prybka » 11 Sep 2019, 20:19

Hi,
My Welcome is working perfectly about two years (just changed SD card twice). Today I found that "nobody is home" even there is complete crew @home. So I tried to stand in front of camera, than gfriend, than kids still nothing. Geofencing nothing.. any idea?

jofre_netatmo
Posts: 753
Joined: 18 Jun 2014, 15:09

Re: Welcome @411, not recognize, not reporting

Post by jofre_netatmo » 12 Sep 2019, 09:48

Hi, thanks for reporting the issue.
It seems your camera has restarted this morning and should be working fine now. Do you confirm?
We are looking into what has happened in order to prevent it from happening again.
Thanks,
Jofre - Netatmo Team

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