Pet recognition doesn't work

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TommasoSan
Posts: 71
Joined: 20 Nov 2017, 22:22

Pet recognition doesn't work

Post by TommasoSan » 08 Feb 2018, 10:34

Hi,

my welcome has never recognized my cat, it always notify me about a "motion" and i've to manually select "improve detection" and communicate that it's an animal; i would like to understand if your cameras automatically recognize animals and if is possible to "save" an animal "face" like an human face and get notification like "animal seen" or "Fuffy seen" (for example).

p.s. i notice that there's a setting option like "do not record a video when my pet is detected", so it's let me think about a pet face recognition.


Thanks

jofre_netatmo
Posts: 785
Joined: 18 Jun 2014, 15:09

Re: Pet recognition doesn't work

Post by jofre_netatmo » 12 Feb 2018, 14:49

Hello,
The cameras automatically detect animals. If your animal is not detected, the best you can do is to keep "improving detection". It takes effect in the next firmware update, so please be patient.
It is not possible to save an amimal as a face, this feature is reserved for human faces.
You can use the options you mention in your PS, they will be applied to all events that have been detected as "animal".
Regards,
Jofre - Netatmo Team

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