*decided* not connect camera Netatmo Welcome to the WiFi

Tips, tricks and frequently asked questions
Post Reply
Posts: 1
Joined: 14 May 2018, 12:08

*decided* not connect camera Netatmo Welcome to the WiFi

Post by AlexWaterman » 14 May 2018, 12:29

Hello! Sorry for bad English. I'm from Russia.
I can not connect new camera with Netatmo Welcome to the WiFi. The camera sees a wifi network, but at the end of the connection issues the following "..... are the ports 500 and 4500 UDP open?"
Tried several providers - the result is the same.
Checked the availability of ports 500 and 4500 UDP at the address netatmo.com
500 UDP
500.jpg (10.54 KiB) Viewed 643 times
4500 UDP
4500.jpg (9.99 KiB) Viewed 643 times
Ports available

What am I doing wrong? (((

Thank you!

The question itself decided. Connected through the VPN server and registered a camera!

Posts: 74
Joined: 19 Jan 2014, 13:48
Location: Moscow

Re: *decided* not connect camera Netatmo Welcome to the WiFi

Post by stanikuz » 09 Jul 2018, 19:30

Seems you had troubles due to Roskomnadzor activity. Since early of June 2018 these issues should be discarded. Try again via WiFi, if it is still actual to you.
Stan Kuznetsov
Weather: 2x Weather Stations + 6x Indoor Modules + 2x Rain + 2x Wind Gauges + 1x Home Coach
Security: 2x Welcome + 2x Presence Cameras + 3x Smoke Alarms + 3x Door/Window Sensors
Energy: 4x Smart Valves with Relay + 1x Thermostat with Relay

Post Reply

Return to “General questions”