'Motion Detected' instead of 'Unknown Face'

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Posts: 14
Joined: 02 Jan 2018, 04:05

'Motion Detected' instead of 'Unknown Face'

Post by Pizzimperfect » 01 Oct 2018, 12:17


I've recently started using my Welcome camera, and It seems to be giving me a lot of 'Motion Detected' notifications, even though the detected event is CLEARLY a person (me).
I understand that it may not always recognise my face, however surely it's meant to be able to recognise I am a human?

My presence camera does this very well, so why does Welcome struggle with it so much, and give me so many 'Motion Detected' notifications?

Posts: 50
Joined: 05 Apr 2018, 19:21

Re: 'Motion Detected' instead of 'Unknown Face'

Post by basil » 02 Oct 2018, 19:26

I have a similar problem. It recognises my wife and son, both occurred as unrecognised and the camera asks each time it sees a view that is new.
Me? almost always 'Motion Detected' or worse, not detected at all!
I have tried looking directly at the camera, mostly then it ignores me! (not even motion detected) Unfortunately this problem prevents me from buying more cameras.

Posts: 149
Joined: 20 Sep 2016, 10:45

Re: 'Motion Detected' instead of 'Unknown Face'

Post by ubik » 25 Oct 2018, 12:30

I have the same problem, I am recently getting a lot of motion detected instead of recognizing known people.
In the past it did work better than recently... what happened?

Posts: 63
Joined: 03 Mar 2017, 10:31

Re: 'Motion Detected' instead of 'Unknown Face'

Post by fsf976 » 29 Oct 2018, 08:07

I'm getting this more and more frequently now also.

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