Night vision issue

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steppo13
Posts: 4
Joined: 18 Aug 2017, 14:29

Night vision issue

Post by steppo13 » 29 Oct 2018, 08:01

Hi, my Welcome camera has a problem with night vision.
During the night, the recording is completely black and the infrared vision LED does not light up.
I tried to force the infrared night vision on "always" (instead of "auto"), to clean the lens, to reset the camera, but the problem remained.
I wrote a message via form to Netatmo 2 weeks ago, but no one answered me.
Can someone help me?

fastzapper
Posts: 12
Joined: 03 Oct 2017, 10:28

Re: Night vision issue

Post by fastzapper » 30 Oct 2018, 20:34

I have the same problem. What can I do?

b3astie
Posts: 51
Joined: 11 Jan 2018, 23:00

Re: Night vision issue

Post by b3astie » 08 Nov 2018, 16:29

Same issue here. Must be a bug on Netatmo's side? Since this issue appeared after latest update for me at least.

steppo13
Posts: 4
Joined: 18 Aug 2017, 14:29

Re: Night vision issue

Post by steppo13 » 09 Nov 2018, 00:14

Another camera (with the same fw 199) doesn’t have the issue.
So, how can i perform an hard reset of the camera? Normal reset doesn’t work.
When will the new fw be released?

Johan_Netatmo
Posts: 286
Joined: 13 Jan 2014, 10:05

Re: Night vision issue

Post by Johan_Netatmo » 09 Nov 2018, 08:08

Hi, If the IR doesn't light up on always mode it might mean that the IR led is HS. If so the camera will need to be replaced. In this case you need to contact the netatmo help center here -> https://www.netatmo.com/helpcenter/ They'll come back to you sorry for the delay response.

loukandr
Posts: 16
Joined: 24 Sep 2017, 00:12

Re: Night vision issue

Post by loukandr » 08 Feb 2019, 07:42

I've been experiencing same issues for a couple of months. What happened in your case eventually?
I've got my Welcome for 1 year and I was thinking of buying a few more.
However, I'm concerned about their long term reliability over the time due to this issue.

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