Incorrect time in filenames

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Oddentity
Posts: 5
Joined: 21 Feb 2019, 18:23

Incorrect time in filenames

Post by Oddentity » 24 Feb 2019, 10:24

Hi!
My Welcome Camera writes files via FTP with incorrect names - all files contain +1 hour timestamp (see attachment). Is it a bug? Is there a way to fix this?
Current firmware - 250.
Attachments
welcome_ftp.JPG

Oddentity
Posts: 5
Joined: 21 Feb 2019, 18:23

Re: Incorrect time in filenames

Post by Oddentity » 04 Mar 2019, 21:30

Got update to v270, but nothing changed here. The problem still exists. Timezones are the same on camera and FTP-server.
Any suggestions?

Guillaume_B_Netatmo
Posts: 140
Joined: 08 Nov 2017, 11:45

Re: Incorrect time in filenames

Post by Guillaume_B_Netatmo » 13 Mar 2019, 16:19

Hello Oddentity,

Sorry for the late answer. The system log of the camera are saved using UTC so this might be the cause of the situation.
While I double check this with our engineers, could you please let me know your Timezone?

I thank you in advance and look forward to hearing from you,
Guillaume
Technician specialist

Oddentity
Posts: 5
Joined: 21 Feb 2019, 18:23

Re: Incorrect time in filenames

Post by Oddentity » 30 Apr 2019, 13:46

Guillaume_B_Netatmo wrote:
13 Mar 2019, 16:19
Hello Oddentity,

Sorry for the late answer. The system log of the camera are saved using UTC so this might be the cause of the situation.
While I double check this with our engineers, could you please let me know your Timezone?

I thank you in advance and look forward to hearing from you,
My timezone is UTC+3

Guillaume_B_Netatmo
Posts: 140
Joined: 08 Nov 2017, 11:45

Re: Incorrect time in filenames

Post by Guillaume_B_Netatmo » 30 Apr 2019, 14:18

Hello Oddentity,

Thank you for the confirmation.
Could you please head to the Web App (https://my.netatmo.com/app/camera), connect to your account then click on the gear icon in the top right hand corner to make sure the Timezone is correctly set.
If it is, could you please try to change to another Timezone, then set it back to your Timezone.

If the situation remains the same, could you please send me your email address via private message so I can open a ticket for you?
Guillaume
Technician specialist

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