I have recently (X-mas 2019) acquired 3 Netatmo Welcome cameras and have installed them at 3 different locations. After little more than a month one of them lost the network connection and I am unable to get it back. When I try to reconnect it using the app it all ends with an ‘An unexpected error occurred’, after having turned it over and chosen which network to attach to.
There does not seem to be any way to (easily) factory reset these cameras, so does anyone have any suggestions how to proceed?
(and the light blinks green after turning the camera upside down).
Welcome lost network connection
Tips, tricks and frequently asked questions
-
- Posts: 828
- Joined: 18 Jun 2014, 15:09
Re: Welcome lost network connection
Post by jofre_netatmo »
Hi, this is how you can reset the Indoor Camera:
1. Plug the camera to the power.
2. Turn it upside down, wait for it to blink green.
3. Remove the SD card.
4. Wait until the light starts blinking red.
5. Reinsert the SD card. The LED will make 5 fast blinks to confirm the reset.
6. Turn the camera to the right position and wait for the green light to turn on. It will indicate the camera has started after the reset.
1. Plug the camera to the power.
2. Turn it upside down, wait for it to blink green.
3. Remove the SD card.
4. Wait until the light starts blinking red.
5. Reinsert the SD card. The LED will make 5 fast blinks to confirm the reset.
6. Turn the camera to the right position and wait for the green light to turn on. It will indicate the camera has started after the reset.
Jofre - Netatmo Team
Jump to
- Forum Terms of Use
- NEW FORUM 🥳
- Weather
- ↳ Smart Home Weather Station and its accessories (ENGLISH)
- ↳ General questions
- ↳ Setting up my Weather Station
- ↳ My Weather Station data
- ↳ Weather Station iOS Application
- ↳ Weather Station Android Application
- ↳ Weather Station Web Application
- ↳ Feature requests
- ↳ Station Météo Intelligente et ses accessoires (FRANCAIS)
- ↳ Questions générales
- ↳ Mes données météo
- ↳ Les applications iOS/Android/Web de la Station Météo
- ↳ Requêtes d'amélioration
- Security
- ↳ Security Cameras and accessories (ENGLISH)
- ↳ Smart Indoor Camera (Welcome)
- ↳ General questions
- ↳ Applications
- ↳ Android
- ↳ iOS
- ↳ Web App (my.netatmo.com)
- ↳ Feature requests
- ↳ Smart Door and Window Sensors
- ↳ General questions
- ↳ Applications
- ↳ Android
- ↳ iOS
- ↳ Web App (my.netatmo.com)
- ↳ Feature requests
- ↳ Smart Indoor Siren
- ↳ General Questions
- ↳ Applications
- ↳ Android
- ↳ iOS
- ↳ Web App (my.netatmo.com)
- ↳ Feature requests
- ↳ Smart Smoke Alarm
- ↳ General questions
- ↳ Smart Outdoor Cameras (Presence) with or without Siren
- ↳ General questions
- ↳ Applications
- ↳ Android
- ↳ iOS
- ↳ Web App (my.netatmo.com)
- ↳ Feature requests
- ↳ Smart Video Doorbell
- ↳ General questions
- ↳ Applications
- ↳ Feature request
- ↳ Electrical Wiring
- ↳ Caméras et accessoires de Sécurité (FRANCAIS)
- ↳ Caméra Intérieure Intelligente (Welcome)
- ↳ Questions générales
- ↳ Applications
- ↳ Android
- ↳ iOS
- ↳ Web App (my.netatmo.com)
- ↳ Suggestions, idées d'améliorations
- ↳ Détecteurs d'Ouverture Intelligents pour Portes et Fenêtres
- ↳ Questions générales
- ↳ Applications
- ↳ Android
- ↳ iOS
- ↳ Web App (my.netatmo.com)
- ↳ Suggestions, idées d'améliorations
- ↳ Sirène Intérieure Intelligente
- ↳ Questions générales
- ↳ Applications
- ↳ Android
- ↳ iOS
- ↳ Web App (my.netatmo.com)
- ↳ Suggestions, idées d'améliorations
- ↳ Détecteur de Fumée Intelligent
- ↳ Questions générales
- ↳ Caméras Extérieures Intelligentes (Presence) avec ou sans Sirène
- ↳ Questions générales
- ↳ Applications
- ↳ Android
- ↳ iOS
- ↳ Web App (my.netatmo.com)
- ↳ Suggestions, idées d'améliorations
- ↳ Sonnette Vidéo Intelligente
- ↳ Questions générales
- ↳ Applications
- ↳ Suggestions, idées d'améliorations
- ↳ Installation électrique
- Energy
- ↳ Smart Thermostats and Smart Radiator Valves (ENGLISH)
- ↳ Smart Thermostat
- ↳ General questions
- ↳ Attaching the Thermostat to the boiler
- ↳ Thermostat Network Set-up
- ↳ Thermostat iOS/Android/Web Application
- ↳ Smart Modulating Thermostat (OpenTherm)
- ↳ General Questions
- ↳ Attaching the Thermostat to the boiler
- ↳ Thermostat Network Set-up
- ↳ Home+Control iOS/Android Application
- ↳ Smart Radiator Valves
- ↳ General questions
- ↳ Thermostats Intelligents et Têtes Thermostatiques Intelligentes (FRANCAIS)
- ↳ Thermostat Intelligent
- ↳ Questions générales
- ↳ Raccordement du Thermostat à la chaudière
- ↳ Mise en réseau du Thermostat
- ↳ Les applications iOS/Android/Web du Thermostat
- ↳ Thermostat Modulant Intelligent (OpenTherm)
- ↳ Questions générales
- ↳ Raccordement du Thermostat Modulant à la chaudière
- ↳ Mise en réseau du Thermostat Modulant
- ↳ L'application Home+Control iOS/Android du Thermostat Modulant
- ↳ Têtes Thermostatiques Intelligentes
- ↳ Questions générales
- Air Care
- ↳ Smart Indoor Air Quality Monitor (ENGLISH)
- ↳ Frequently Asked Questions
- ↳ Capteur de Qualité de l'Air Intérieur Intelligent (FRANCAIS)
- ↳ Questions Fréquentes
- Automation and more...
- ↳ Automation and external services (ENGLISH)
- ↳ "With Netatmo" products
- ↳ Voice assistants
- ↳ IFTTT
- ↳ Home automation
- ↳ Domotique et services externes (FRANCAIS)
- ↳ Produits "with Netatmo"
- ↳ Assistants vocaux
- ↳ IFTTT
- ↳ Domotique
- Netatmo Developers Forums
- ↳ Netatmo API
- ↳ Translations & Localization