Confusion while using "Change my password" page

Tips, tricks and frequently asked questions
Post Reply
AlexL_42
Posts: 1
Joined: 09 Mar 2019, 09:44

Confusion while using "Change my password" page

Post by AlexL_42 » 09 Mar 2019, 09:54

After changing the account password using the "Change my password" page, the result message is:
"We sent an email to your new address to confirm it."
but there was no change in the email address, only the password!
In the context of password change due to suspicion of hacking (in my case, it was a geoloc error in Netatmo's email), this is VERY confusing.
The fix should be easy.

Best regards

Guillaume_B_Netatmo
Posts: 136
Joined: 08 Nov 2017, 11:45

Re: Confusion while using "Change my password" page

Post by Guillaume_B_Netatmo » 13 Mar 2019, 16:31

Hello AlexL_42,

Could you please let me know if you tried to reset your password from your application (if yes please precise iOS or Android) or from our website?
This will help me to investigate as you should not receive such a message when attempting to reset your password.

In the meantime, I would recommend you to use this link to reset your password:

* https://auth.netatmo.com/access/lostpassword

Please make sure to check your SPAM folder if you do not receive any mail.
I thank you for your comprehension,
Guillaume
Technician specialist

Post Reply

Return to “General questions”