Set away and dog recognition issues

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Badaz06
Posts: 2
Joined: 09 Apr 2019, 17:06

Set away and dog recognition issues

Post by Badaz06 » 09 Apr 2019, 17:18

Love the product, but don’t know how to set away. I may not be home, but my two dogs are. Odd, my yellow lab is recognized but my black lab isn’t. Also within the last week or so the yellow lab is being identified as a person, not a dog.

Any advise would be appreciated! I’d like to get an email or text or something if something funky is going on at home.


Thank you.

jofre_netatmo
Posts: 741
Joined: 18 Jun 2014, 15:09

Re: Set away and dog recognition issues

Post by jofre_netatmo » 09 Apr 2019, 17:43

Hi,
Thank you for your post.
The camera is meant to recognise only human faces. It can detect (not recognise) animals (not animal faces necessarily).
If your dog's face is recognised as a (human) face, I would recommend reporting it as "Not a face" through the app in order to help improve the algorithms.
This way your camera will not consider there is anyone at home when your dogs stay alone.
Hope this helps,
Jofre - Netatmo Team

Badaz06
Posts: 2
Joined: 09 Apr 2019, 17:06

Re: Set away and dog recognition issues

Post by Badaz06 » 09 Apr 2019, 17:52

It does have a pet detect feature. It was, until recently, reporting just 1 of the 2 pets...in fact the smaller one. Now it sees her as a human, several months after having worked fine.

Odd behavior.


Still need assistance with the away feature

Guillaume_B_Netatmo
Posts: 136
Joined: 08 Nov 2017, 11:45

Re: Set away and dog recognition issues

Post by Guillaume_B_Netatmo » 26 Apr 2019, 11:12

Hello Badaz06,

If you still need help with the pet recognition, I would appreciate if you could open a ticket so we can provide a personalized assistance.
To do so, please head to https://helpcenter.netatmo.com/en-us/sm ... sories/top, select any article (there is no article linked to the pet detection for now) then click on "Send us a message"

I thank you for your comprehension and wish you a nice day,
Guillaume
Technician specialist

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