Hi,
is it possible to see Welcome Camera Log Files?
My Problem is that one of my Welcome Cameras always looses Wireless Network Connection.
If I Restart the Cam everything seems to be fine again butnafter a few hours, days it looses connection again.
If this is some sort of Wireless Problem why does the Camera not try to reconnect like it does after reboot?
Thx in Advance.
Oliver
Connection Problem Log File
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Guillaume_B_Netatmo
- Posts: 141
- Joined: 08 Nov 2017, 11:45
Re: Connection Problem Log File
Hello olli1705,
It is not possible for the end user to access the log files. As a reminder, the camera is supposed to automatically reconnect when it looses the connection so as it does not, it means the camera is most likely to encounter difficulties so I would appreciate if you could send me your email address via private message so I can open a ticket for you and take a closer look at the situation and sort this out!
I thank you in advance and look forward to hearing from you!
It is not possible for the end user to access the log files. As a reminder, the camera is supposed to automatically reconnect when it looses the connection so as it does not, it means the camera is most likely to encounter difficulties so I would appreciate if you could send me your email address via private message so I can open a ticket for you and take a closer look at the situation and sort this out!
I thank you in advance and look forward to hearing from you!
Guillaume
Technician specialist
Technician specialist