Connection Problem Log File

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olli1705
Posts: 8
Joined: 15 Jun 2016, 08:48

Connection Problem Log File

Post by olli1705 » 28 Apr 2019, 09:36

Hi,

is it possible to see Welcome Camera Log Files?

My Problem is that one of my Welcome Cameras always looses Wireless Network Connection.
If I Restart the Cam everything seems to be fine again butnafter a few hours, days it looses connection again.
If this is some sort of Wireless Problem why does the Camera not try to reconnect like it does after reboot?

Thx in Advance.

Oliver

Guillaume_B_Netatmo
Posts: 90
Joined: 08 Nov 2017, 11:45

Re: Connection Problem Log File

Post by Guillaume_B_Netatmo » 30 Apr 2019, 15:10

Hello olli1705,

It is not possible for the end user to access the log files. As a reminder, the camera is supposed to automatically reconnect when it looses the connection so as it does not, it means the camera is most likely to encounter difficulties so I would appreciate if you could send me your email address via private message so I can open a ticket for you and take a closer look at the situation and sort this out!

I thank you in advance and look forward to hearing from you!
Guillaume
Technician specialist

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