Slow FTP upload

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ubik
Posts: 149
Joined: 20 Sep 2016, 10:45

Slow FTP upload

Post by ubik » 27 May 2019, 14:48

Hi,
after one of the recent firmware updates (I can't say exactly which one, since unfortunately th euser does not have control on when and whether to apply a firmware update) my Smart Indoor Camera (Welcome camera) often sends notification about slowness of FTP update.
My camera is configured to upload videos to a FTP server located on the local network (Fritz!Box FTP server).
The camera is connected to the Fritz!Box directly by ethernet cable (100 Mb/s), so the FTP upload should be very fast.
Is the firmare update the reason for this slowness?

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Slow FTP upload

Post by Guillaume_B_Netatmo » 27 May 2019, 15:16

Hello Ubik,

So far, we did not notice any negative impact on FTP with the version 275, I therefore opened a ticket for you so we can look into this.
If you did not receive my email, please check your SPAM.

Thank you for your comprehension!
Guillaume
Technician specialist

ubik
Posts: 149
Joined: 20 Sep 2016, 10:45

Re: Slow FTP upload

Post by ubik » 27 May 2019, 16:01

Hi Guillaume,
I received your email.
I will try to do what you suggest.

Thanks for you prompt reply

joern.hassler
Posts: 1
Joined: 20 Jun 2019, 21:36

Re: Slow FTP upload

Post by joern.hassler » 20 Jun 2019, 21:43

Hi,

I have the same issue with similar setup. FTP upload is not working fine and I receive lot of connection errors regarding upload.
I also recognized that the uploaded video does very often not contain the preview image... Neither on FTP video (if it exists at all) nor on direct download via app (if it works).
What can I do?

Have a good one
Jörn

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Slow FTP upload

Post by Guillaume_B_Netatmo » 25 Jun 2019, 17:21

Hello Jörn,

I confirm that downloaded recordings should show a thumbnail.
In order to accurately investigate on your case, I opened a ticket for you using the email address linked to your Forum account.

If you can't see it, please check your SPAM folder.
I thank you in advance and look forward to hearing from you,
Guillaume
Technician specialist

EssexBoyRacer
Posts: 21
Joined: 12 Dec 2016, 17:54

Re: Slow FTP upload

Post by EssexBoyRacer » 23 Oct 2019, 13:26

I used to have my cameras setup for both Dropbox and ftp upload and used to get lots of ftp upload issues.

Since I use only ftp now the uploads seem more stable.

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