Defective SD card reported

Tips, tricks and frequently asked questions
Post Reply
fsf976
Posts: 63
Joined: 03 Mar 2017, 10:31

Defective SD card reported

Post by fsf976 » 22 Jun 2019, 20:11

My indoor camera will work for a few weeks, then will suddenly report 'defective SD card'. If I turn the camera off and on again, it will work fine again for a few weeks before the error returns. This is with the SD card that came with the camera.

Does anyone else see this?

fsf976
Posts: 63
Joined: 03 Mar 2017, 10:31

Re: Defective SD card reported

Post by fsf976 » 23 Jun 2019, 14:24

Perhaps the original SD card is failing as the interval between failure messages has been decreasing and I can't get it to work now. Swapped for a new SD card and seems to be OK for now.

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Defective SD card reported

Post by Guillaume_B_Netatmo » 25 Jun 2019, 17:26

Hello fsf976,

When the camera returns a defective SD card, the first thing to do is to try to remove it and put it back to make sure it is not a false positive.
However, when the error message shows up regularly, it indicates the card is no longer working properly. According to your description, it was most likely a bad sector and not the whole card.

As you replaced the SD, you should no longer experience any difficulty, however, please feel free to get back in touch with us if the message shows up again. We will be pleased to investigate and help you to sort this out!
Guillaume
Technician specialist

MarcoGT
Posts: 30
Joined: 18 Oct 2017, 08:34

Re: Defective SD card reported

Post by MarcoGT » 27 Jun 2019, 17:00

I had the same problem, replaced the SD, but now all the faces are not recognised, even if all profiles are still there, but their strength is "red".
Did I lose everything?

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Defective SD card reported

Post by Guillaume_B_Netatmo » 02 Jul 2019, 11:29

Hello MarcoGT,

The biometric data linked to your profiles are saved on the SD Card. When you replace the SD card, the profiles remain but not the data.
It will therefore be necessary to manually identify faces to rebuild the profile but this should not take long.

We thank you for your comprehension,
Guillaume
Technician specialist

fsf976
Posts: 63
Joined: 03 Mar 2017, 10:31

Re: Defective SD card reported

Post by fsf976 » 04 Jul 2019, 05:59

Hi Guillaume,

Thank you. This does appear to be the case. My Welcome camera is under a year old so is it possible to have the SD card replaced in der guarantee?

Thanks

Russell

LanceM
Posts: 34
Joined: 18 Aug 2016, 23:57

Re: Defective SD card reported

Post by LanceM » 07 Jul 2019, 21:36

I have the same issue however I have now replaced the A’s card twice and the camera eventually destroys the new one. I now feel it is a camera issue. The last one only last three weeks.

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Defective SD card reported

Post by Guillaume_B_Netatmo » 12 Jul 2019, 17:46

Hello fsf976 and LanceM,

I would appreciate if you could submit request by heading there:

* https://helpcenter.netatmo.com/en-us/sm ... es-it-mean

We are quicker to answer to tickets as we only check the forum on our free time. I therefore thank you for your comprehension :)
Guillaume
Technician specialist

penoplast100500
Posts: 1
Joined: 27 Aug 2019, 22:07

Re: Defective SD card reported

Post by penoplast100500 » 27 Aug 2019, 22:20

Also got the same issue. After changing to 32gb microsd. I think it appears because of micro sd is heating all the time. So we might need to use some industrial type of microsd which have wider range of working temperatures.

ubik
Posts: 148
Joined: 20 Sep 2016, 10:45

Re: Defective SD card reported

Post by ubik » 31 Aug 2019, 14:52

I now using the 4th sd card, as the previous three were damaged by the camera. I agree on the suspect that the camera exposes the sd card to too much heat, hence the frequent damaging

Post Reply

Return to “General questions”