Night vision doesn't work

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EssexBoyRacer
Posts: 21
Joined: 12 Dec 2016, 17:54

Re: Night vision doesn't work

Post by EssexBoyRacer » 29 Nov 2019, 11:57

Same here. One of my 3 indoor cameras has stopped properly activating night vision. It seems to do it for a second or so when switching modes and then turns back off.

Firmware version 425.

OldFox
Posts: 16
Joined: 14 Dec 2016, 23:11

Re: Night vision doesn't work

Post by OldFox » 30 Nov 2019, 22:18

Same problem, I'm on version 433.

Tom223
Posts: 2
Joined: 01 Dec 2019, 22:14

Re: Night vision doesn't work

Post by Tom223 » 01 Dec 2019, 22:21

Same problem , ver.425 any fix for it ?

smk420
Posts: 13
Joined: 03 Dec 2019, 05:13

Re: Night vision doesn't work

Post by smk420 » 03 Dec 2019, 05:19

how do i get 433?!?!?!?!? :?:

Yoann_Netatmo
Posts: 11
Joined: 11 Oct 2018, 14:15

Re: Night vision doesn't work

Post by Yoann_Netatmo » 03 Dec 2019, 11:22

Hello,
For your night vision issue, could you please send your MAC address to me by private message please?
Yoann

jesperknudsen
Posts: 1
Joined: 10 Dec 2019, 22:28

Re: Night vision doesn't work

Post by jesperknudsen » 10 Dec 2019, 22:38

I'm having a similar issue. First I thought the IR led was malfunctioning (eventho it is still red), as the camera do go into black/white mode when lights are dim, but I see no illumination from the IR led on neither near or far objects. Brought in an IR floodlight used for my outdoor surveillance to test, but netatmo welcome is still not seeing the IR illumination (or rather, it's really faint whereas my outdoor camera can see > 30 meters with this panel). Sending the MAC to Yoann. FW version 425. Left it without power for a few hours to let it cool down, but still no luck.

daco77
Posts: 1
Joined: 11 Dec 2019, 15:10

Re: Night vision doesn't work

Post by daco77 » 11 Dec 2019, 15:13

Hi, same problem here

Markmusen
Posts: 5
Joined: 11 Dec 2019, 21:36

Re: Night vision doesn't work

Post by Markmusen » 11 Dec 2019, 21:40

Same exact problem here. Tried resetting and reinstalling. You can hear the relay click, and the LED turns on for 3 sec. Then it turns off, but the relay is still activated.

Yoann_Netatmo
Posts: 11
Joined: 11 Oct 2018, 14:15

Re: Night vision doesn't work

Post by Yoann_Netatmo » 12 Dec 2019, 12:40

Hello,

Thank you for your feedbacks regarding this issue!
We've been working on it and the next update should fix some of your night visions problems.
If the next update v43x doesn't fix them, please contact our customer support : https://helpcenter.netatmo.com

Yoann

grabarz
Posts: 1
Joined: 01 Dec 2019, 00:10

Re: Night vision doesn't work

Post by grabarz » 12 Dec 2019, 14:52

Yoann_Netatmo wrote:
12 Dec 2019, 12:40
Hello,

Thank you for your feedbacks regarding this issue!
We've been working on it and the next update should fix some of your night visions problems.
If the next update v43x doesn't fix them, please contact our customer support : https://helpcenter.netatmo.com

Yoann
When will that fix be published?

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