Night vision doesn't work

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Hardybossi
Posts: 4
Joined: 18 Aug 2017, 08:26

Re: Night vision doesn't work

Post by Hardybossi »

Habe same Problems. Nightvision Switched to permanent deaktiv (by mobile Apps and With web-app). Sometimes within minutes or over the day Welcome switch back to Auto-Mode.
Welcome on Firmware 435 since 2 or 3 Days. Problem started before 435 after a Firmware update I think to 433?!
A question from my side to Helpdesk was: Where is setting saved for Nightvision-Setting. Answer was sd-card.
I have no problems with sd-card known.
So I See it looks like a general firmware-problem I wait.
Hope this additional info supports resolving the Problem for all.

Update 18.01.2020 - Welcome since a few days with firmware 436
Problem still present and not fixed
Update 31.01.2020 - Welcome since 2 days with firmware 437
Problem still present and Not fixed
Update 24.02.2020 - Problem fixed
After I rechecked Apple home Welcome I found the Problem. In Home Welcome Has setup Nightvision every time to Auto. I deactivate this Setting in Home. After deactivation Setting in Security Runs as expected (every time Nightvision off)
Last edited by Hardybossi on 25 Feb 2020, 07:40, edited 3 times in total.
jofre_netatmo
Posts: 826
Joined: 18 Jun 2014, 15:09

Re: Night vision doesn't work

Post by jofre_netatmo »

Thanks for the feedback. We will look into that.
Jofre - Netatmo Team
Markmusen
Posts: 5
Joined: 11 Dec 2019, 21:36

Re: Night vision doesn't work

Post by Markmusen »

Any news about a firmware fix?
iandrono
Posts: 19
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono »

Apparently the latest firmware is being delayed for stability issues... not having the night vision working is really a problem. Is like not having the camera at all at night... really unsafe
TommasoSan
Posts: 89
Joined: 20 Nov 2017, 22:22

Re: Night vision doesn't work

Post by TommasoSan »

Hi, same problem here..i’ve the v436 automatically updated today but concern persist; it seem that this firmware doesn’t fix the problem
iandrono
Posts: 19
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono »

How did you get the latest firmware? Did you unplugged it ?
TommasoSan
Posts: 89
Joined: 20 Nov 2017, 22:22

Re: Night vision doesn't work

Post by TommasoSan »

iandrono wrote: 12 Jan 2020, 23:55 How did you get the latest firmware? Did you unplugged it ?
no, it has been updated automatically

p.s. i'm a beta tester
iandrono
Posts: 19
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono »

Now on firmware 426, still night vision not working... really frustrating
Markmusen
Posts: 5
Joined: 11 Dec 2019, 21:36

Re: Night vision doesn't work

Post by Markmusen »

Precisely the same problem I have. It must be firmware since a lot of people are having this exact same problem. Please fix it.......
iandrono
Posts: 19
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono »

I’m really close to get rid of my 2 Welcome cameras and replace them with Circle 2...
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