Habe same Problems. Nightvision Switched to permanent deaktiv (by mobile Apps and With web-app). Sometimes within minutes or over the day Welcome switch back to Auto-Mode.
Welcome on Firmware 435 since 2 or 3 Days. Problem started before 435 after a Firmware update I think to 433?!
A question from my side to Helpdesk was: Where is setting saved for Nightvision-Setting. Answer was sd-card.
I have no problems with sd-card known.
So I See it looks like a general firmware-problem I wait.
Hope this additional info supports resolving the Problem for all.
Update 18.01.2020 - Welcome since a few days with firmware 436
Problem still present and not fixed
Update 31.01.2020 - Welcome since 2 days with firmware 437
Problem still present and Not fixed
Update 24.02.2020 - Problem fixed
After I rechecked Apple home Welcome I found the Problem. In Home Welcome Has setup Nightvision every time to Auto. I deactivate this Setting in Home. After deactivation Setting in Security Runs as expected (every time Nightvision off)
Night vision doesn't work
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- Posts: 4
- Joined: 18 Aug 2017, 08:26
Re: Night vision doesn't work
Last edited by Hardybossi on 25 Feb 2020, 07:40, edited 3 times in total.
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- Posts: 828
- Joined: 18 Jun 2014, 15:09
Re: Night vision doesn't work
Any news about a firmware fix?
Re: Night vision doesn't work
Apparently the latest firmware is being delayed for stability issues... not having the night vision working is really a problem. Is like not having the camera at all at night... really unsafe
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- Posts: 134
- Joined: 20 Nov 2017, 22:22
Re: Night vision doesn't work
Hi, same problem here..i’ve the v436 automatically updated today but concern persist; it seem that this firmware doesn’t fix the problem
NAC Beta Tester
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Re: Night vision doesn't work
How did you get the latest firmware? Did you unplugged it ?
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- Posts: 134
- Joined: 20 Nov 2017, 22:22
Re: Night vision doesn't work
no, it has been updated automatically
p.s. i'm a beta tester
NAC Beta Tester
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Re: Night vision doesn't work
Now on firmware 426, still night vision not working... really frustrating
Re: Night vision doesn't work
Precisely the same problem I have. It must be firmware since a lot of people are having this exact same problem. Please fix it.......
Re: Night vision doesn't work
I’m really close to get rid of my 2 Welcome cameras and replace them with Circle 2...