Night vision doesn't work

Tips, tricks and frequently asked questions
Alexander_Noskov
Posts: 3
Joined: 17 May 2017, 21:06

Re: Night vision doesn't work

Post by Alexander_Noskov » 22 Jan 2020, 15:33

Firmware 426, night vision not working :(

Markmusen
Posts: 5
Joined: 11 Dec 2019, 21:36

Re: Night vision doesn't work

Post by Markmusen » 06 Feb 2020, 13:46

Hmm, not much respons we get to a serious issue. Maybe we should just buy a cheap infrared light and place next to the camera. Maybe Netatmo could make a bundle. Buy a camera and get a free infrared lamp with your purchase.

jofre_netatmo
Posts: 819
Joined: 18 Jun 2014, 15:09

Re: Night vision doesn't work

Post by jofre_netatmo » 06 Feb 2020, 15:21

Please contact the Support Team so we can help you with these issues.
Jofre - Netatmo Team

iandrono
Posts: 15
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono » 27 Feb 2020, 03:05

Now on version 440 but night vision still not working. When it’s dark I hear the clicking sound of the LED activating but the image is all black

iandrono
Posts: 15
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono » 27 Feb 2020, 03:45

Something different though... now I hear the clicking sound but the red light won’t turn on

iandrono
Posts: 15
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono » 27 Feb 2020, 16:17

The clicking sound is the b&w filter activating, so now I know that the problem is that the IR LED isn't being turned on, that's why I see the image in black and white but can't see much since it's all dark.

The IR LED may be broken or the firmware update has a problem activating it
Screen Shot 2020-02-27 at 12.15.01.png
Screen Shot 2020-02-27 at 12.15.01.png (604.28 KiB) Viewed 2653 times

Lnc76
Posts: 9
Joined: 20 Dec 2015, 11:40

Re: Night vision doesn't work

Post by Lnc76 » 28 Feb 2020, 07:40

Hello,
I have firmware 426 et l'infrared is not working, how can i make a firmware update ?
Thermostat numéro de série j0a5494

Alexander_Noskov
Posts: 3
Joined: 17 May 2017, 21:06

Re: Night vision doesn't work

Post by Alexander_Noskov » 04 Mar 2020, 15:57

Version 440 but night vision still not working. In dark i hear the click but the image is all black. :(

iandrono
Posts: 15
Joined: 18 Nov 2019, 19:00

Re: Night vision doesn't work

Post by iandrono » 20 Mar 2020, 02:49

No news whatsoever about this issue?

shamsmehra90
Posts: 1
Joined: 01 May 2020, 14:14

Re: Night vision doesn't work

Post by shamsmehra90 » 01 May 2020, 14:24

lass reflects light. More than you may think. If you need good (night) outside coverage you need a camera outside.

You MAY be able to get away with building a black box around the camera to help minimize any external light but as you mentioned if the camera has a light this doesn't help.

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