Night vision doesn't work

Tips, tricks and frequently asked questions
James Harry
Posts: 11
Joined: 09 Jul 2020, 15:14

Re: Night vision doesn't work

Post by James Harry » 15 Jul 2020, 18:21

i hope i will get my answer like above.thanks

James Harry
Posts: 11
Joined: 09 Jul 2020, 15:14

Re: Night vision doesn't work

Post by James Harry » 17 Jul 2020, 15:54

James Harry wrote:
15 Jul 2020, 18:20
Why do my security cameras go black?
I am waiting for your answer.please anybody tell me like above.. :?:

James Harry
Posts: 11
Joined: 09 Jul 2020, 15:14

Re: Night vision doesn't work

Post by James Harry » 17 Jul 2020, 15:56

I am asking some other platform ,If i will get my answer i will share with you guys .Don't worry

James Harry
Posts: 11
Joined: 09 Jul 2020, 15:14

Re: Night vision doesn't work

Post by James Harry » 18 Jul 2020, 14:19

James Harry wrote:
15 Jul 2020, 18:20
Why do my security cameras go black?
I am waiting for my answer.I know anyone can fix it like above.. :P

James Harry
Posts: 11
Joined: 09 Jul 2020, 15:14

Re: Night vision doesn't work

Post by James Harry » 18 Jul 2020, 14:20

I am searching on other platform If i will get my answer i will share with you guys!

sveeniee
Posts: 1
Joined: 05 Aug 2020, 10:57

Re: Night vision doesn't work

Post by sveeniee » 05 Aug 2020, 11:07

Hi

I recently bought a welcome camera and it seems that the “night vision” is not working.

The camera switches to black and white and the ir-led turns on (red), but video is black. Only if I place an object like 10-15 cm from the camera, I can start to se what it is.

It’s using the firmware 460

ps. The “send a message” on the netatmo help site is not working

Morrisminor5
Posts: 1
Joined: 25 Aug 2020, 00:13

Re: Night vision doesn't work

Post by Morrisminor5 » 25 Aug 2020, 00:22

Night vision has stopped working on my Netatmo presence. Bought it in March and have until now been really please with it. Firmware is: 184 Had visitors the other evening and when they left light came on and went off after a couple of minutes even though they were still standing by the front door. Then didn’t cone back on till they walked away.

Oxymoron
Posts: 15
Joined: 14 Jul 2020, 18:56

Re: Night vision doesn't work

Post by Oxymoron » 01 Oct 2020, 10:35

I have the same issue on one of my Welcomes. I have firmware 456. Camera has just gone out of warranty too.

Have to say very disappointed with the response by Netatmo. Given the number of failures there is clearly a problem.

I'm going to hold off buying Netatmo doorbell now until there is some feedback on its reliability.

djcargo
Posts: 2
Joined: 23 Oct 2020, 10:35

Re: Night vision doesn't work

Post by djcargo » 23 Oct 2020, 10:48

Unfortunately, I have the same problem. I am waiting for a response from the support. The camera is brand new, just out of the box, the firmware is the newest - 460. The camera "clicks" after switching to night mode, but the image is black.

Sab78
Posts: 1
Joined: 06 Jul 2020, 03:11

Re: Night vision doesn't work

Post by Sab78 » 02 Nov 2020, 01:23

I’ve had the same problem. If the camera is in warranty, they might replace it. If, like mine, it is too old you are out of luck. Disappointed mine only lasted 2 years

Post Reply

Return to “General questions”