Keep getting Movements notifications even if it is set on NEVER

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corbetz
Posts: 8
Joined: 18 Jun 2016, 22:39

Keep getting Movements notifications even if it is set on NEVER

Post by corbetz » 23 Jul 2019, 19:18

Hi,
suddenly (about 10 days ago) I keep getting Movements notifications from my Netatmo Welcome inside camera even if Movements detection settings are all set on "NEVER" (both for recording videos and getting a notifications). Firmware 275. Never changed this setting back in the past.

I've then tried to change these settings several times both from the app and web interface, rebooting the camera but I keep getting annoying notifications while I'm home even if they are all on OFF/NEVER preset.

jofre_netatmo
Posts: 809
Joined: 18 Jun 2014, 15:09

Re: Keep getting Movements notifications even if it is set on NEVER

Post by jofre_netatmo » 24 Jul 2019, 14:29

Hi, we're working on fixing the issue.
For now, please go to my.netatmo.com on your PC and update your Alert and Recording settings.
Thanks,
Jofre - Netatmo Team

corbetz
Posts: 8
Joined: 18 Jun 2016, 22:39

Re: Keep getting Movements notifications even if it is set on NEVER

Post by corbetz » 25 Jul 2019, 18:36

I did. That did not help.
jofre_netatmo wrote:
24 Jul 2019, 14:29
For now, please go to my.netatmo.com on your PC and update your Alert and Recording settings.
Thanks,

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Keep getting Movements notifications even if it is set on NEVER

Post by Guillaume_B_Netatmo » 05 Aug 2019, 16:16

Hello Corbetz,

Could you please try to set them to a different value then back to the desired ones to force the settings update?
If it does not help, please let me know.
Guillaume
Technician specialist

corbetz
Posts: 8
Joined: 18 Jun 2016, 22:39

Re: Keep getting Movements notifications even if it is set on NEVER

Post by corbetz » 27 Aug 2019, 19:16

Guillame, I just did what you suggested but it didn't work.
Still getting A LOT of annoying movements notifications, especially when I'm home, moving around in my apartment. :(
Guillaume_B_Netatmo wrote:
05 Aug 2019, 16:16
Could you please try to set them to a different value then back to the desired ones to force the settings update?
If it does not help, please let me know.

corbetz
Posts: 8
Joined: 18 Jun 2016, 22:39

Re: Keep getting Movements notifications even if it is set on NEVER

Post by corbetz » 17 Sep 2019, 08:01

Even with 411 firmware and new app version I still get movements notifications. I tried several time to change notifications settings on and off again (both from ios app and your web app) but I keep getting those annoying movements notifications.

What do you suggest to do?

corbetz
Posts: 8
Joined: 18 Jun 2016, 22:39

Re: Keep getting Movements notifications even if it is set on NEVER

Post by corbetz » 13 Dec 2019, 16:10

I'm sorry to report that my Netatmo indoor camera keeps sending me movement notifications event if all the toggles are set on "IGNORE".

Camera firmware: 425
App: 3.3.3 (586)

I tried to set them ON, then OFF again, both on the app and on mynetatmo web panel, several times, but it doesn't work.

The camera is pretty NOT usable anymore because I get A LOT of notifications, even if I walk in front on the camera or if I move just my arm on the sofa. And frankly I'm a little bit pissed off by this buggy behaviour.

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