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Welcome @411, not recognize, not reporting

Posted: 11 Sep 2019, 20:19
by prybka
Hi,
My Welcome is working perfectly about two years (just changed SD card twice). Today I found that "nobody is home" even there is complete crew @home. So I tried to stand in front of camera, than gfriend, than kids still nothing. Geofencing nothing.. any idea?

Re: Welcome @411, not recognize, not reporting

Posted: 12 Sep 2019, 09:48
by jofre_netatmo
Hi, thanks for reporting the issue.
It seems your camera has restarted this morning and should be working fine now. Do you confirm?
We are looking into what has happened in order to prevent it from happening again.
Thanks,

Re: Welcome @411, not recognize, not reporting

Posted: 18 Sep 2019, 15:35
by fritz_ht
Also my Welcome camera has some issues from last firmware update, or better, is from a long time that I have the suspect my camera is not reporting all the movements/people passing in front of her but with this firmware (411) the suspect is confirmed and the issue is now way worst, I'd say 50% of movement, at least, are not reported and for a security camera this is not acceptable .

Re: Welcome @411, not recognize, not reporting

Posted: 23 Sep 2019, 13:03
by Dai
My camera is also going crazy on off several times each day

Re: Welcome @411, not recognize, not reporting

Posted: 08 Nov 2019, 08:12
by blaess
Same here. I was already thinking about to RMA the camera.