Firmware 415 introduced sensor stability issues

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paulvanraven
Posts: 5
Joined: 17 Jun 2016, 11:57

Firmware 415 introduced sensor stability issues

Post by paulvanraven »

Hallo, immediately after receiving firmware version 415, my tags are continuously having connectivity issues. They are constantly switching between online and offline. They were pretty stably for over a year, but now there is a serious issue with connectivity again.

Tag firmware is 57.
Eric_N
Posts: 77
Joined: 17 Jul 2018, 15:55

Re: Firmware 415 introduced sensor stability issues

Post by Eric_N »

Hello,
Thanks for your feedback, this should not happen.
We will investigate your issue, for that I'll start a private message with you.
maverick_i
Posts: 29
Joined: 05 Sep 2019, 19:38

Re: Firmware 415 introduced sensor stability issues

Post by maverick_i »

Roomba also causes this :)
Regards.
Presence Camera x4 FW v3.2.0, Welcome Cameras x3 FW v5.1.2, Sensor Tags x6 FW58, Doorbell FW v2.18.0.
Weather Station V3 FW181, Outdoor Module FW50, + Rain Gauge FW12, Wind Gauge FW25, Indoor Modules x3 FW51.
anpi69
Posts: 5
Joined: 27 Oct 2013, 17:12

Re: Firmware 415 introduced sensor stability issues

Post by anpi69 »

Hi,
My Welcome is working perfectly about two years. Today I found that "nobody is home" even there is complete crew @home. So I tried to stand in front of camera, than gfriend still nothing. Any idea?
anpi69
Posts: 5
Joined: 27 Oct 2013, 17:12

Re: Firmware 415 introduced sensor stability issues

Post by anpi69 »

Hi,

Next update, i tried to restart the camera and it works for one/ two hours then stop again.
Any idea to solve the problem?
jofre_netatmo
Posts: 828
Joined: 18 Jun 2014, 15:09

Re: Firmware 415 introduced sensor stability issues

Post by jofre_netatmo »

Hi anpi69, please contact our Support Team so we can help you find a solution. Maybe the SD card in your camera needs to be replaced if it's too old.
Jofre - Netatmo Team
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