My Indoor camera keeps saying "Video Unavailable. The Camera is off"

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Ryan365
Posts: 6
Joined: 16 Aug 2018, 18:51

My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Post by Ryan365 » 18 Oct 2019, 20:36

Hi

Ive noticed this several times now but I go in to the app and my Indoor camera is off. No one as turned it off. It seems to come back on by itself.

It cant be the wifi as urs right next to the router and the outdoor camera which is much further away is still working as normal..

Please can someone at netatmo assist. I've tried to log a support ticket but the website appears to be when it directs to auth.netatmo.

Thanks

Ryan

ubik
Posts: 149
Joined: 20 Sep 2016, 10:45

Re: My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Post by ubik » 05 Nov 2019, 11:42

Same here. I often get the "Video Unavailable. Camera is off" message in the app, while I get the live stream in the web app on my desktop.

robinwit
Posts: 2
Joined: 26 Nov 2019, 18:34

Re: My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Post by robinwit » 27 Nov 2019, 14:25

It started working again for me this morning.
I suppose something was down @ Netatmo? A status page would be nice!

robinwit
Posts: 2
Joined: 26 Nov 2019, 18:34

Re: My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Post by robinwit » 15 Dec 2019, 12:08

Again on and off now for the past few weeks. I'm sending this back to the seller…

cantece
Posts: 43
Joined: 08 Mar 2013, 11:04

Re: My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Post by cantece » 06 Jan 2020, 09:00

same for me.
It cant be the Wifi, as the next by Presence camera is working well.

jofre_netatmo
Posts: 797
Joined: 18 Jun 2014, 15:09

Re: My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Post by jofre_netatmo » 06 Jan 2020, 14:08

Can you please check that your Android app has updated to version 3.0.3.4?
If the problem persists after the update or if you are using an iOS device, please let us know.
Jofre - Netatmo Team

cantece
Posts: 43
Joined: 08 Mar 2013, 11:04

Re: My Indoor camera keeps saying "Video Unavailable. The Camera is off"

Post by cantece » 06 Jan 2020, 15:17

jofre_netatmo wrote:
06 Jan 2020, 14:08
Can you please check that your Android app has updated to version 3.0.3.4?
If the problem persists after the update or if you are using an iOS device, please let us know.
Hello,
I tried with Android, iOS and WebApp and in all the camera is not reachable. I have to restart is manually (pull power cable), but as the house is far away, this is not always possible.
This problem is recurrent!!
Christian

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