Unable to connect Welcome - iOS app asking for HomeKit Code?

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JuanMaddox
Posts: 5
Joined: 12 Mar 2020, 10:22

Unable to connect Welcome - iOS app asking for HomeKit Code?

Post by JuanMaddox » 16 Jul 2020, 09:20

My Welcome camera was Disconnecting - Connecting several times a day so I have decided to reset it set it as new from scretch using iOS Security app. After removing camera and attempt to set it as a new, the app is asking for some HomeKit Setup Code which I do not have and do not know where to find it. As I am not connected to the local wifi,omegle xender I can§t say the firmware. App gets connected to the camera but when I go the next step, code request appear on the screen = either to scan it or write it. Can anybody help?
Last edited by JuanMaddox on 20 Jul 2020, 07:12, edited 1 time in total.

jofre_netatmo
Posts: 821
Joined: 18 Jun 2014, 15:09

Re: Unable to connect Welcome - iOS app asking for HomeKit Code?

Post by jofre_netatmo » 16 Jul 2020, 10:06

Hello, you will find some help here: https://helpcenter.netatmo.com/en-us/sm ... setup-code
Jofre - Netatmo Team

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