Keep getting Movements notifications even if it is set on NEVER

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marvelsferb7
Posts: 1
Joined: 28 Jul 2020, 09:33

Keep getting Movements notifications even if it is set on NEVER

Post by marvelsferb7 » 28 Jul 2020, 09:36

Hi,
suddenly (about 10 days ago) I keep getting Movements notifications from my Netatmo Welcome inside camera even if Movements detection settings are all set on "NEVER" (both for recording videos and getting a notifications). Firmware 275. Never changed this setting back in the past.

I've then tried to change these settings several times both from the app and web interface, rebooting the camera but I keep getting annoying notifications while I'm home even if they are all on OFF/NEVER preset.

jofre_netatmo
Posts: 821
Joined: 18 Jun 2014, 15:09

Re: Keep getting Movements notifications even if it is set on NEVER

Post by jofre_netatmo » 29 Jul 2020, 11:35

Hi, please let your camera update to the current fw version (456). If the problem persists, contact the Support Team.
Thanks
Jofre - Netatmo Team

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