Incorrect power adapter

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brihar
Posts: 1
Joined: 11 Jul 2017, 20:29

Incorrect power adapter

Post by brihar » 06 Aug 2020, 23:30

Recently acquired a Welcome indoor camera. When trying to set it up the green light would come on then go out. After repeated attempts to activate the camera failed I plugged it into my laptop and it worked perfectly. Now with it plugged into the power adapter I keep getting Incorrect power adapter message and the camera stops working but a red red is on.
I have now used a different power adapter and it has been working correctly. Is my Netatmo power adapter defective?

GEORGzer
Posts: 1576
Joined: 14 Jan 2014, 18:14

Re: Incorrect power adapter

Post by GEORGzer » 07 Aug 2020, 00:15

Looks like it. You should contact Netatmo directly through the help center.
https://helpcenter.netatmo.com/en-us/sm ... a-indicate
Home:Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee

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