Netatmo Presence - constant problems connecting

Tips, tricks and frequently asked questions
Post Reply
antaron
Posts: 5
Joined: 24 Nov 2021, 12:52

Netatmo Presence - constant problems connecting

Post by antaron »

Hello,
bought an Netatmo Presence because it‘s the only product on the market that offers installation on light wire, Wifi and HomeKit Secure Video in one package.
I‘m facing from the beginning connection problems with my Wifi equipment from Ubiquity (Unifi access points, Unifi Dream Machine Pro). The connection to the Presence isn‘t great, but also not really bad - I have a signal strength between 40-45% - which results in more than 10 Mbit up and down. However I loose constantly connection to the Presence, which means video streams aren‘t accessible at most times.
I already played with parameters and I think this is the best I can provide outdoors. My access point for the Netatmos sits behind a concrete thick wall and a garage door. When the door is open, it‘s getting better of course, but that‘s not an option. But, I mean, 45% signal quality should be enough. Is there a hardware or software issue? Can this be fixed?

Regards, Maik.
Post Reply

Return to “General questions”