Detection when I'm away via phone

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Striatum
Posts: 7
Joined: 10 Jul 2015, 13:37

Detection when I'm away via phone

Post by Striatum » 10 Jul 2015, 13:44

The geofence trigger to enable away mode does not seem to work correctly. I am using iOS 8.3, the app tracks my location as can be seen in the privacy settings. The setting is also enables in my profile. Also, the location of my home is set in the preferences / google maps screen.
However, it does not react when I'm leaving home, just when the trigger time of "last seen" passes.
Any ideas?

Brieuc_Netatmo
Posts: 2966
Joined: 02 Jan 2014, 11:20

Re: Detection when I'm away via phone

Post by Brieuc_Netatmo » 10 Jul 2015, 13:49

Hello,
Do you have enabled the location service on your iPhone?
This service has to be enabled anytime in order to let the geofencing of the Welcome app work properly.
Brieuc - Netatmo Team

Striatum
Posts: 7
Joined: 10 Jul 2015, 13:37

Re: Detection when I'm away via phone

Post by Striatum » 10 Jul 2015, 14:02

In the iOS settings location usage is set to "always", theres the purple arrow that indicates the Welcome app uses the location.
In my profile within the app the switch "this is me" at the bottom is also enabled.

Are there any further settings?

Havok
Posts: 74
Joined: 02 Jul 2015, 12:57

Re: Detection when I'm away via phone

Post by Havok » 10 Jul 2015, 14:50

Same problem for me with IOS 8.4. It was ok 2 days ago.
But i think that the location of my home have change in the ios application. I'm going to change it.

Havok
Posts: 74
Joined: 02 Jul 2015, 12:57

Re: Detection when I'm away via phone

Post by Havok » 12 Jul 2015, 12:53

Work fine since i change the location of my home in the iOS application.

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