camera always switches off

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ThorUsch
Posts: 5
Joined: 17 Oct 2014, 02:06

camera always switches off

Post by ThorUsch » 04 Oct 2015, 17:53

The camera is a good thing, but I think so far with some problems.

In the first weeks it worked fine but now it permanently switches off for ... minutes, half an hour, hour... and restarts again. First I thought the WIFI net would be a problem (while we were on holiday), but the neatmo weather station was still reporting. So I think there might be a problem of overheating...and the camera switches off!!!???? Anyone with same problems :?:

mscucciari
Posts: 5
Joined: 05 Oct 2015, 07:42

Re: camera always switches off

Post by mscucciari » 05 Oct 2015, 07:47

same problem here, but I do not think it's a problem of overheating, the notification that is returned is "disconnected camera." This probem occurred last week. I tried to re-configure the camera with the appropriate application, but at the time you submit the changes experience a connectivity issue absent. I think it's a problem on the server side.

Florian Netatmo
Posts: 74
Joined: 19 Mar 2015, 18:17

Re: camera always switches off

Post by Florian Netatmo » 09 Oct 2015, 10:13

Dear mscucciari, ThorUsch

Thank you for contacting us.
Some customers have experienced connection stability issues during the last few days. A solution has been found and the situation is back to normal.

We apologize for the inconvenience.

Regards,
Florian

Boswell
Posts: 30
Joined: 17 Dec 2015, 19:00

Re: camera always switches off

Post by Boswell » 30 Dec 2015, 23:36

I've just installed my Welcome camera for the first time.

Everything went fine, viewing via Win 7 PC Chrome browser and iPhone, for an hour.

Then the camera switches itself off.

Any ideas welcome to cure this.

Ballabgeber23
Posts: 1
Joined: 04 Jan 2016, 19:35

Re: camera always switches off

Post by Ballabgeber23 » 04 Jan 2016, 20:28

I have exactly the same problem. Video not possible the camera is not on.
A little Time is it okay, the also off line.
In the black Windows whas short "Network error http status 404" this i have one Time.... ???
Thanks for Help

mendip
Posts: 39
Joined: 19 Dec 2014, 10:40

Re: camera always switches off

Post by mendip » 20 Jan 2016, 15:05

Hi All,

New unit installed today, same problem - video for two hours and now nothing - 'Video Unavailable - Camera is disconnected'.

Nothing has changed with the unit (configuration). Interestingly it is still registering faces, but the video is unavailable.

Please could someone advise whether this is a unit problem or Netatmo Server problem.

MAC number: g15c3ce Firmware: 40

Many thanks in advance for any help anyone can give.

Mendip.

Update, as soon as I sent this post, it came back. An outage of 1 hour and 37 minutes. Can someone please explain what is going on? Has anyone else found a reason or explanation?

Many thanks in advance.

mendip
Posts: 39
Joined: 19 Dec 2014, 10:40

Re: camera always switches off

Post by mendip » 21 Jan 2016, 14:15

New unit installed today, same problem - video for two hours and now nothing - 'Video Unavailable - Camera is disconnected'.

Nothing has changed with the unit (configuration). Interestingly it is still registering faces, but the video is unavailable.
Exactly the same today (as my post yesterday and quoted above), and almost the same time - currently unavailable.

Is anyone else suffering this? Does anyone have any advice / experiences?

Many thanks in advance for anyone taking the time to help?

skinch
Posts: 72
Joined: 09 Jul 2015, 20:55

Re: camera always switches off

Post by skinch » 23 Jan 2016, 10:40

I think we are all experimenting the same déconnection problem.

But nobody at netatmo is communicating on that.
• Netatmo Weather Station
• Netatmo Welcome

Boswell
Posts: 30
Joined: 17 Dec 2015, 19:00

Re: camera always switches off

Post by Boswell » 23 Jan 2016, 13:42

I don't think Netatmo tech support view this forum very often....

They should learn that to build an enthusiastic customer base it's worth making an effort on this aspect of their business.

fildy
Posts: 9
Joined: 11 Jan 2016, 23:08

Re: camera always switches off

Post by fildy » 26 Jan 2016, 15:58

did you use the changer provided by netatmo?
I had same problem before when I change my charger with other product

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