Tag not reachable

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PhilTheMill
Posts: 11
Joined: 07 Mar 2013, 12:49

Tag not reachable

Post by PhilTheMill » 13 Jun 2016, 16:29

My ordered tags arrived today. Just installed them. The 2 tags on the basement are detected and seem to work fine but the one on the first floor ( distance from the welcome camera about 5 meter, far less then the promised 80 meters! ) is not detected. We live in an old house from the twenties so no steel constructions here, just wooden floors etc. What can be the problem here?
Gerard

Brieuc_Netatmo
Posts: 2926
Joined: 02 Jan 2014, 11:20

Re: Tag not reachable

Post by Brieuc_Netatmo » 13 Jun 2016, 17:39

Hello,
Please try to remove batteries during one minute, and insert them again.
Brieuc - Netatmo Team

PhilTheMill
Posts: 11
Joined: 07 Mar 2013, 12:49

Re: Tag not reachable

Post by PhilTheMill » 13 Jun 2016, 18:50

Just tried your suggestion. The connection was re-established during one minute and then was lost again.

PhilTheMill
Posts: 11
Joined: 07 Mar 2013, 12:49

Re: Tag not reachable

Post by PhilTheMill » 14 Jun 2016, 10:34

Changed the position of this tag to another door on the ground floor. After a couple of minutes the connection was lost. I think you may call this tag a DOA. I will ask for a replacement tag.

Brieuc_Netatmo
Posts: 2926
Joined: 02 Jan 2014, 11:20

Re: Tag not reachable

Post by Brieuc_Netatmo » 14 Jun 2016, 10:41

Hello,
Thank you for your feedback and sorry for this inconvenience.
Brieuc - Netatmo Team

poussun
Posts: 10
Joined: 27 Dec 2015, 09:53

Re: Tag not reachable

Post by poussun » 14 Jun 2016, 14:48

I am facing the same issues
* one of Tags works well
* one tag, installed closed to the Camera, is alsways loosing signal
* one tag, installed on a door, 10 meter in an appartement, is not reachable

Installing, re-installing batteries is not solving the issue. Do I ask for two DOAs?

Brieuc_Netatmo
Posts: 2926
Joined: 02 Jan 2014, 11:20

Re: Tag not reachable

Post by Brieuc_Netatmo » 14 Jun 2016, 15:17

Hi,
@PhilTheMill and poussun: could you please let us know the serial number (or MAC address) of the concerned Tags?
Brieuc - Netatmo Team

poussun
Posts: 10
Joined: 27 Dec 2015, 09:53

Re: Tag not reachable

Post by poussun » 14 Jun 2016, 15:26

The one not reachable: 70:ee:50:17:26:c6
The one loosing signal (even if stable for 1 hour now): 70:ee:50:17:4a:52

KOBUDO
Posts: 4
Joined: 30 May 2013, 13:29

Re: Tag not reachable

Post by KOBUDO » 14 Jun 2016, 16:10

Hallo
I have The same problem. The third Tag cannot connect.
The serial number is: g173f40
What shall I do? All what is written I try. Disconnect and wait one minute. Nothing. I can't connect the third Tag
Greets
Rainer

PhilTheMill
Posts: 11
Joined: 07 Mar 2013, 12:49

Re: Tag not reachable

Post by PhilTheMill » 14 Jun 2016, 22:52

Today I contacted Support ( Adrian ). He checked my tags and concluded one to be faulty. I was entitled to a replacement. So I'm waiting now for a shipment I guess.

BTW the faulty tag has serial number 70:ee:50:17:3e:3f

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