Tag not reachable

Tips, tricks and frequently asked questions
maxosh
Posts: 8
Joined: 31 May 2017, 23:16

Re: Tag not reachable

Post by maxosh » 04 Mar 2018, 11:13

Hi,

I have the same problem with one tag, which is not reachable since days.

Tag: g224322
Camera: 70:ee:50:22:23:a3

can you help?

Christophe_Netatmo
Posts: 28
Joined: 29 Jun 2017, 10:10

Re: Tag not reachable

Post by Christophe_Netatmo » 07 Mar 2018, 14:36

Hello maxosh,

You should try to remove and re-insert the batteries and check if you see 5 pulses from the tag led (blinking in green on the top side).

If you see the led blinking, then try to temporary bring the tag close to the camera and see if the camera is picking the signal again.

Otherwise try to replace the batteries.

benjamin_netatmo
Posts: 122
Joined: 15 Mar 2019, 10:33

Re: Tag not reachable

Post by benjamin_netatmo » 27 Mar 2019, 13:53

Dear Netatmo Customer,

You are using Smart Sensors (formerly named tags)? We are re-opening the Beta-Test program and we are looking for ambassadors to try new products, find out more and check its benefits here!

https://forms.office.com/Pages/Response ... VJVkNRSy4u

The Netatmo Team

OldFox
Posts: 7
Joined: 14 Dec 2016, 23:11

Re: Tag not reachable

Post by OldFox » 06 Jun 2019, 10:58

Hi,
I’m already in beta program (TestFlight) and I’m using old Netatmo tags, which are really unreliable.
Currently one of the tags keep losing signal which makes me crazy (notifications all the time). Can you send me a replacement or new beta tags or something.
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Guillaume_B_Netatmo
Posts: 90
Joined: 08 Nov 2017, 11:45

Re: Tag not reachable

Post by Guillaume_B_Netatmo » 14 Jun 2019, 14:30

Hello OldFox,

According to my data, your Tags are no longer disconnecting and could not notice any error over the last few days.
Could you please let me know if you still need help or have any question?

I thank you in advance and wish you a nice day,
Guillaume
Technician specialist

OldFox
Posts: 7
Joined: 14 Dec 2016, 23:11

Re: Tag not reachable

Post by OldFox » 14 Jun 2019, 17:33

Guillaume_B_Netatmo wrote:
14 Jun 2019, 14:30
Hello OldFox,

According to my data, your Tags are no longer disconnecting and could not notice any error over the last few days.
Could you please let me know if you still need help or have any question?

I thank you in advance and wish you a nice day,
Hi,
currently tags are no longer disconnecting, but this is not the first time that the problem occured. If it's possible I would like to excange those old version of tags for the new ones (I'm also interested in beta test new pre-release tags).

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