Tag not reachable

Tips, tricks and frequently asked questions
Welcome
Posts: 64
Joined: 12 Jul 2015, 10:04
Location: Netherlands

Re: Tag not reachable

Post by Welcome » 17 Jun 2016, 00:55

One tag not working
Mac 70:ee:50:14:0b:6f welcome
Mac 70:ee:50:22:61:dc tag what fails. Setup no problem.
° Netatmo Weather Station (outdoor 44,indoor 132,anemometer 18,rain 8)
° Netatmo Welcome (indoor 131, tags 32)

gerryoz
Posts: 3
Joined: 16 Jun 2016, 20:59

Re: Tag not reachable

Post by gerryoz » 17 Jun 2016, 10:36

Brieuc, apologies but it wouldn't allow me to send you a direct message so hopefully you will see this:
Support number is: [BAX-IQPND-988]

Thanks.
Last edited by gerryoz on 17 Jun 2016, 17:29, edited 2 times in total.

berny
Posts: 5
Joined: 07 Oct 2014, 14:24

Re: Tag not reachable

Post by berny » 17 Jun 2016, 11:58

I have also problems whit my first tag about 4 meters from the camera.
tagNOK_70_ee_50_22_70_8c.jpg
always signal... lost signal.... signal lost signal????
Image

PJC
Posts: 5
Joined: 17 Jun 2016, 13:38

Re: Tag not reachable

Post by PJC » 17 Jun 2016, 13:44

Same issue here.
Two tags stay connected but both are within 5m. One tag is approx 15m from camera and constantly drops connection. Removing the batteries (very awkward) fixes the issue for a very short time. Tag says unreachable but in setting shows there is a signal.
Serial number is 70:ee:50:22:6b:db. Camera is 70:ee:50:15:6d:e2
Have sent email message to support but, like the TAGs, no response yet ;)

PJC
Posts: 5
Joined: 17 Jun 2016, 13:38

Re: Tag not reachable

Post by PJC » 17 Jun 2016, 15:06

Message for Brieuc_Netatmo as there does not seem to be a way to reply to your private message.

I have carried out your instructions and emailed more details to the support account. The case reference is: NETATMO Products: [camera] - [en-GB] - [PFQ-GSKIL-246]

ChmGolf
Posts: 44
Joined: 03 Jun 2014, 19:33

Re: Tag not reachable

Post by ChmGolf » 17 Jun 2016, 22:58

Same issue here.
One tag is just about 10m away around the corner and constantly loses connection. FW version is 17 (tag) / 96 (camera).

I hoped the range would be comparable to the indoor modules of the weather station but it's much less.

gerryoz
Posts: 3
Joined: 16 Jun 2016, 20:59

Re: Tag not reachable

Post by gerryoz » 18 Jun 2016, 22:49

I've given up and put mine back in their box ready for returning for refund as they just do not work as advertised.
The idea is good but they need more testing and more work done on the way the signal is picked up.

Refund help desk number [en-GB] - [NVD-WCZMB-899] Just waiting back from someone on how or who I send them back to!

Thanks but maybe I'll purchase again in later versions

PhilTheMill
Posts: 11
Joined: 07 Mar 2013, 12:49

Re: Tag not reachable

Post by PhilTheMill » 20 Jun 2016, 14:40

At first 'just' one tag was not seen by the Welcome camera. Now the closest tag (4 meter) is not seen though according to the settings the signal is good.

Brieuc_Netatmo
Posts: 2920
Joined: 02 Jan 2014, 11:20

Re: Tag not reachable

Post by Brieuc_Netatmo » 21 Jun 2016, 10:52

Hello,
@PhilTheMill: could you please check if your camera has been placed in the off state? The Tags' events are not displayed in the timeline when the camera is off.
Brieuc - Netatmo Team

ChmGolf
Posts: 44
Joined: 03 Jun 2014, 19:33

Re: Tag not reachable

Post by ChmGolf » 21 Jun 2016, 16:48

Hello,
@Brieuc_Netatmo: could you please forward V98 to 70:ee:50:16:dc:aa ?
Thanks!

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