One Tag is not detected

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canonmasta
Posts: 16
Joined: 02 Dec 2014, 22:58

One Tag is not detected

Post by canonmasta » 23 Jul 2016, 23:15

Hi everyone!
One of my tags is not detected.
I try to pair it with the camera but the green lights only blink 4 times suddenly stops and no pairing happens.
The other two was paired and working but I don't know what to do with this one. hints?

Brieuc_Netatmo
Posts: 3013
Joined: 02 Jan 2014, 11:20

Re: One Tag is not detected

Post by Brieuc_Netatmo » 25 Jul 2016, 10:49

Hello,
Please try with a new battery set, and place the Tag very close to Welcome when the batteries are inserted.
Does the LED on the Welcome camera changes? Does it remain glowing blue?
Brieuc - Netatmo Team

guess26
Posts: 1
Joined: 26 Jul 2016, 15:33

Re: One Tag is not detected

Post by guess26 » 26 Jul 2016, 15:35

my 3 tag is also can not detect,the welcome is also flash blue light ,can not change to green light

canonmasta
Posts: 16
Joined: 02 Dec 2014, 22:58

Re: One Tag is not detected

Post by canonmasta » 11 Aug 2016, 12:07

Solved! i've changed the batteries and it worked. The first batteries where the batteries in the box... so...
now everything is working. Thank you very much

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