New cam update: anything wrong?

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fabioski
Posts: 5
Joined: 08 Sep 2016, 21:50

New cam update: anything wrong?

Post by fabioski » 08 Sep 2016, 22:08

Hello everyone. Today around 18:00 both my cams went through a software update (the second in two days). On the log then says "update complete" and "cam restarted". Since then, I see a black monitor for both of them. App is updated. Anyone has experienced the same? Can anyone tell me what's going on? Thank you in advance.

durrantie
Posts: 38
Joined: 21 Jun 2016, 13:32
Location: Scotland

Re: New cam update: anything wrong?

Post by durrantie » 08 Sep 2016, 22:42

Your not the only one - My camera which just today updated firmware says: Video unavailable. the camera is disconnected.

In the background it is still working okay, but I can't see the live feed.

Update, I disconnected the USB cable from the welcome and reconnected and it now appears to be okay.
Last edited by durrantie on 08 Sep 2016, 22:46, edited 1 time in total.

ChmGolf
Posts: 58
Joined: 03 Jun 2014, 19:33

Re: New cam update: anything wrong?

Post by ChmGolf » 08 Sep 2016, 22:44

I have two cams which auto-updated themselves today to FW 118, Tags to FW 17. All working normal so far.

PhilTheMill
Posts: 11
Joined: 07 Mar 2013, 12:49

Re: New cam update: anything wrong?

Post by PhilTheMill » 09 Sep 2016, 00:09

Since the first of these two FW updates All my tags are disconnected the second FW update did not correct this problem. I gather I will have to reset all my tags by taking out the batteries in order to fix my security system. Luckily I'm not abroad.

fabioski
Posts: 5
Joined: 08 Sep 2016, 21:50

Re: New cam update: anything wrong?

Post by fabioski » 09 Sep 2016, 00:37

Thank you for your feedback. Unfortunately, I am away and I can't physically intervene to reconnect them. Very annoying.

Honza
Posts: 3
Joined: 09 Sep 2016, 07:49

Re: New cam update: anything wrong?

Post by Honza » 09 Sep 2016, 07:59

Hi,
after last update of Welcome. Camera looks "ON" on iPhone. On desktop looks "OFF". See attached picture, please. On iPhone I can not turn OFF, on desktop I can not turn ON :-) Whats wrong? I restarted every device.
Thx
Jan
Attachments
welcome.jpg
welcome.jpg (87.84 KiB) Viewed 1117 times

Rimk
Posts: 16
Joined: 30 Sep 2015, 14:57

Re: New cam update: anything wrong?

Post by Rimk » 09 Sep 2016, 08:54

Hi,

same thing here. Not able to stream live from the welcome anymore after update few days ago to v118.

Thank for advice

TonvanB
Posts: 6
Joined: 08 Mar 2016, 20:07

Re: New cam update: anything wrong?

Post by TonvanB » 09 Sep 2016, 08:59

Same here: no live streaming. I got only connection with one camera, other two fail

Astur
Posts: 14
Joined: 01 Dec 2015, 11:12

Re: New cam update: anything wrong?

Post by Astur » 09 Sep 2016, 09:27

Same here with FW118. I don't understand how a "security" device can have a "risky" FW update without he prior consent of the owner. Imagine that the owner is out of the city and the FW update makes the camera useless (that's what happened to me). Who is the responsible?. How can I revert to the previous situation? We are not beta testers, but customers.

Brieuc_Netatmo
Posts: 2966
Joined: 02 Jan 2014, 11:20

Re: New cam update: anything wrong?

Post by Brieuc_Netatmo » 09 Sep 2016, 09:37

Dear all,
There is an issue with our servers which causes some troubles on your cameras.
We're focused on solving it as soon as possible.
It is not related to the new firmware version.
Thank you for your patience.
Brieuc - Netatmo Team

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