All Tags now unreachable.

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potestus
Posts: 19
Joined: 02 Aug 2014, 05:16

All Tags now unreachable.

Post by potestus »

What's going on guys? The option to recalibrate isnt available or I can't find it.
sharkys
Posts: 137
Joined: 05 Jul 2015, 12:47

Re: All Tags now unreachable.

Post by sharkys »

Same problem for me as well, suddenly all tags unreachable.
sharkys
Posts: 137
Joined: 05 Jul 2015, 12:47

Re: All Tags now unreachable.

Post by sharkys »

btw, in my case all batteries were suddenly dead... although they were different types and different age... they died same day, same hour, same minute !
Last edited by sharkys on 11 Jul 2017, 20:21, edited 1 time in total.
sharkys
Posts: 137
Joined: 05 Jul 2015, 12:47

Re: All Tags now unreachable.

Post by sharkys »

Btw, all batteries were indeed dead - about 0.4-0.5V - all are different age, types, manufactures... TAG firmware is 32, is there maybe some bug behind ?
BTW - see picture, they indeed died suddenly same time... Welcome is firmware version 131
2017-07-11 20_19_36-Netatmo.png
2017-07-11 20_19_36-Netatmo.png (5.04 KiB) Viewed 942 times
Tiuri
Posts: 56
Joined: 29 May 2013, 06:28

Re: All Tags now unreachable.

Post by Tiuri »

For me this happened on 9 June, all three lost their signal. A few weeks before that, the exact same thing happened. I managed to get them working again by inserting, yet again, new batteries, but after June I haven't been able to get them to work :( It's ridiculous.
ubik
Posts: 151
Joined: 20 Sep 2016, 10:45

Re: All Tags now unreachable.

Post by ubik »

The same thing happened also to me on mid May: three out of four tags drained the batteries at the same time.
JesCR
Posts: 33
Joined: 10 Sep 2016, 12:39

Re: All Tags now unreachable.

Post by JesCR »

I also had my 3 tags unreacheable, and with dead bateries :/
And from past month to now i had continous "welcome camera disconected", one or two times a day...
jofre_netatmo
Posts: 826
Joined: 18 Jun 2014, 15:09

Re: All Tags now unreachable.

Post by jofre_netatmo »

Hello all,
Next week we'll be releasing a new firmware version for your Welcome cameras.
It contains an update for the Tags.
We look forward to reading your feedback about it.
Thank you for your patience,
Jofre - Netatmo Team
Tiuri
Posts: 56
Joined: 29 May 2013, 06:28

Re: All Tags now unreachable.

Post by Tiuri »

Has anyone managed to get their Tags working again???? After they all became 'unreachable' for the third time, I cannot get them to work at all!!!!
sharkys
Posts: 137
Joined: 05 Jul 2015, 12:47

Re: All Tags now unreachable.

Post by sharkys »

Yep. always by changing all the batteries...
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