Reduced face notifications since v169 upgrade?

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simonjedrake
Posts: 15
Joined: 31 Jul 2016, 01:13

Reduced face notifications since v169 upgrade?

Post by simonjedrake » 21 Aug 2017, 00:36

Having owned my camera for over 12 months now, over recent weeks since the last firmware upgrade to v 169 I am concerned that my notifications timeline appears to be materially less sensitive to camera sensor triggers.
My 6 x door sensors are all ok and correctly recording on the timeline, it's just the camera is often missing faces that previously it would have picked up.

Has anyone else noticed the same reduction in camera sensitivity?

Dariosan
Posts: 4
Joined: 12 May 2017, 08:21

Re: Reduced face notifications since v169 upgrade?

Post by Dariosan » 21 Aug 2017, 10:29

Yeah, I also noticed it.
And when the camera miss a face recognition then won't notify at least movement or unknown face.

LanceM
Posts: 34
Joined: 18 Aug 2016, 23:57

Re: Reduced face notifications since v169 upgrade?

Post by LanceM » 21 Aug 2017, 21:03

Same here. Much less sensitive at recording known faces. Even refused to identify from right in front.

kiboost
Posts: 580
Joined: 21 Jun 2013, 09:27

Re: Reduced face notifications since v169 upgrade?

Post by kiboost » 21 Aug 2017, 22:44

Seems it is the same here.
Some places where I was recognised, the camera now see a human movement but without identification.
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simonjedrake
Posts: 15
Joined: 31 Jul 2016, 01:13

Re: Reduced face notifications since v169 upgrade?

Post by simonjedrake » 22 Aug 2017, 00:38

Glad I am not the only user experiencing the same issues with the latest v169 firmware release.
Whilst I like the Netatmo physical product appearance, I am losing patience with their software developers who regularly put out updates which have not been tested in the real world leaving it up to us to act as their beta testers.
As a paying customer this is not what I paid a premium price for ...........

rumpelfish
Posts: 4
Joined: 24 Aug 2017, 14:28

Re: Reduced face notifications since v169 upgrade?

Post by rumpelfish » 24 Aug 2017, 14:31

same here
notifications and facerecognition are much less than before the update

rumpelfish
Posts: 4
Joined: 24 Aug 2017, 14:28

Re: Reduced face notifications since v169 upgrade?

Post by rumpelfish » 27 Aug 2017, 20:54

this seems to happen when one person through geofencing is still at home, then others and the person thats geofenced are not recognized anymore

simonjedrake
Posts: 15
Joined: 31 Jul 2016, 01:13

Re: Reduced face notifications since v169 upgrade?

Post by simonjedrake » 30 Aug 2017, 00:56

rumpelfish wrote:this seems to happen when one person through geofencing is still at home, then others and the person thats geofenced are not recognized anymore
I have tried the above change to my settings today with absolutely zero effect, for most of the day it failed to pick up a single face detection and it was only when dark with lights on that it started picking up faces again.
This is not what I would expect from a security camera system that has now been totally broken by the last firmware update which once again has not be correctly beta tested.......

ubik
Posts: 141
Joined: 20 Sep 2016, 10:45

Re: Reduced face notifications since v169 upgrade?

Post by ubik » 20 Sep 2017, 13:56

I can confirm that also my welcome camera is missing a lot of faces after the V169 upgrade.

mzbow
Posts: 8
Joined: 08 Aug 2017, 10:46

Re: Reduced face notifications since v169 upgrade?

Post by mzbow » 29 Sep 2017, 13:38

Any comment on this from the team? Seems like everyone is experiencing the same thing.

Pretty much have to stand still in front of the camera for several seconds to be picked up now, a definite change from previous firmware.

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