Increased incidents of failed face recognition

Tips, tricks and frequently asked questions
ubik
Posts: 144
Joined: 20 Sep 2016, 10:45

Re: Increased incidents of failed face recognition

Post by ubik » 04 Dec 2017, 15:49

jofre wrote:Hello,
Please, report these events from the app with a long tap on the event -> 'Wrong person?'/'Improve detection'
Our teams keep working on improving the algorithms.
Thanks,
We are saying that the camera is missing events associated to face identification (not even recognition). These events are missing from the timeline, so we cannot tap on these events because they do not exist

effeci
Posts: 6
Joined: 09 Nov 2017, 22:03

Re: Increased incidents of failed face recognition

Post by effeci » 19 Dec 2017, 03:34

same here. firmware 180 made the camera worse

effeci
Posts: 6
Joined: 09 Nov 2017, 22:03

Re: Increased incidents of failed face recognition

Post by effeci » 07 Feb 2018, 03:53

I'm not sure why, but the camera is working much much better lately. It is recognizing faces very quickly and accurately. strange, because it says firmware is still 180 and I haven't moved it or changed lighting.

effeci
Posts: 6
Joined: 09 Nov 2017, 22:03

Re: Increased incidents of failed face recognition

Post by effeci » 08 Feb 2018, 17:47

no, the camera is not working better. it simply is not recognizing movement anymore!

benjamin_netatmo
Posts: 243
Joined: 15 Mar 2019, 10:33

Re: Increased incidents of failed face recognition

Post by benjamin_netatmo » 27 Mar 2019, 13:53

Dear Netatmo Customer,

You reported a bug and made feedbacks, we are re-opening the Beta-Test program and we are looking for ambassadors to try new products, find out more and check its benefits here!

https://forms.office.com/Pages/Response ... VJVkNRSy4u

The Netatmo Team

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